SPA502g

[sooraj-ascentech]

Hello

Where can i get the firmware to upgrade Cisco SPA502G. Its showing "Initializing..." and when i talk to the dealer he as asked me to upgrade the firmware.

Thanks in advance.

[noc]

i have to upgrade SPA502G   the firmware of 

but after processing at end it write  upgrade failed i have disable firewall as well but still not able to upgrade it

[Dan Lukes]

Firmware version you are upgrading from ?

Firmware version you are upgrading to (filename) ?

[noc]

right now my version is :
Software Version: 7.5.1a Hardware Version: 1.0.4
SPA50X_SPA30X Firmware version 7.6.0
SPA30x_SPA50x_7.6.0_FW.zip
28-Jul-2015

[noc]

right now my version is :
Software Version: 7.5.1a Hardware Version: 1.0.4
I want to upgrade it to : 

SPA50X_SPA30X Firmware version 7.6.0
SPA30x_SPA50x_7.6.0_FW.zip

[Dan Lukes]

Attempt to direct upgrade from 7.5.1a to 7.6.0 ?

You should read Release Notes before upgrade. All the times. The following sentence apply to you:

When you upgrade a Cisco SPA50X or Cisco SPA30X IP Phone, if you have installed a firmware version
prior to 7.5.2b, you must first upgrade to 7.5.2b before you upgrade to release 7.5.3 or a later release.

By the way, the following may be important for you as well:

This firmware release is only for the RC SKU. For non-RC SKUs, the firmware is the same as firmware
release 7.5.7s.

Are you sure the 7.6.0 is the version you wish to upgrade to ? The latest firmware so far is 7.6.2 SR6.

[noc]

Thanks  your guide helped me i have updated to

[Dan Lukes]

how can remvoe this provisioning ??

---

Reset to factory default.

[noc]

I have did that and i have done my own config but in the config page still
show that provisioning words

[Dan Lukes]

Well - what's the doal ?

It's just log record about the phone restart (and the reason for it). It doesn't affect phone operation in any way.. Just restart has occurred in the past - and such event is logged