09-25-2012 06:28 AM - edited 03-21-2019 06:20 AM
Hello. I have an asterisk call server and about 100 spa512g phones deployed and i have a problem (small for everyone BUT the receptionist for whom its HUGE). Lets say receptionist is person 1 and an external caller is person 2. Person 2 calls and asks for person 3 who is an employee. If while the receptionist (person 1) and the external caller (person 2) talk another external caller (lets say person 4) makes a call then the receptionist can only toggle between person 2 & person 4 without being able to transfer the call to any one else.
I have tried the programming buttons feature with no result. I also saw on the administration guide that i could change the Line Navigation option to per call instead of per line but there is NO such option in my web-UI. Is that a Cisco bug or not? I am using SIP mode.
My final solution would be to create queues on my asterisk server but i would prefer to make the xfer button reapear and work normally. I am using firmware 7.5.3.
Any help (including any programmable softkeys hints, everyone makes mistakes i could probably have) would be greatly appreciated.
Thanks a lot in advance.
09-27-2012 09:35 AM
You are correct in in the 'per line', 'per call' option.
Details at
https://supportforums.cisco.com/docs/DOC-13932
You should be seeing this in the Phone tab under Miscellaneous Line Key Settings.
Did you go into the web UI as admin/advanced? That login should show everything.
10-03-2012 01:02 AM
I have indeed logged in as admin/advanced and still it is not there. In the meantime i have found out that when i increased the lines to 6 (from default 2) the per call navigation auto worked. Probably in the 512g and 7.5.3 firmware cisco changed the appearence of the menu. I have seen many changes in the 50x documentation and the 51x implementation of stuff. 51x series documentation though is scarce.
Thanks a lot for your help anyway. Problem solved.
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