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SPA514g Ringtones

Tyler Slocum
Level 1
Level 1

We've got a 3CX Voip server with our SPA514g phones. Is it possible to change the ringtones for external calls on these phones? If so, how can I do it?

1 Reply 1

Dan Lukes
VIP Alumni
VIP Alumni

To request specific ringing pattern an Alert-Info header in the inbound INVITE to the SPA device needs to be inserted. It is specifying name of the ring pattern to play by called phone.

It is common way to implement Distinctive Ring feature. I have no personal experience with 3CX but the following may help you:

http://www.3cx.com/blog/voip-howto/caller-id-processing-distinctive-ringing-alert-info/

(search for Routing of Calls to INTERNAL Destinations WITH Distinctive Ringing)

Or ask 3CX for support.