spa8800 keeps rebooting

tiendalinux · ‎12-09-2012

Hi all, i have a linksys spa8800 that used to work fine until a week ago, for now the device keeps rebooting with the following message to syslogd:

(could it probably a probably some change in the line/phone cabling that was made wrong ?, i am not in from of the device but this is the only thing that comes to my mind for now).

Which is reboot reason H736c0047 is there any updated reboot reason code list ?

Dec 9 20:13:07 172.17.4.145 M0: System started: ip@172.17.4.145, reboot reason:H736c0047

Dec 9 20:13:07 172.17.4.145 M0: #011subnet mask:#011255.255.255.192

Dec 9 20:13:07 172.17.4.145 M0: #011gateway ip:#011172.17.4.129

Dec 9 20:13:07 172.17.4.145 M0: #011dns servers(2):#011

Dec 9 20:13:07 172.17.4.145 M0: 8.8.8.8

Dec 9 20:13:07 172.17.4.145 M0: 8.8.4.4

Dec 9 20:13:07 172.17.4.145 M0:

Dec 9 20:13:10 172.17.4.145 M0: IDBG[0]:7

Dec 9 20:13:10 172.17.4.145 M0: IDBG: st-0

Dec 9 20:13:10 172.17.4.145 M0: fs:028581:028581:131072

Dec 9 20:13:10 172.17.4.145 M0: fls:af:1:0:0

Dec 9 20:13:10 172.17.4.145 M0: fbr:0:3000:3000:07ba3:06fc:06fb:6.1.7(GW)

Dec 9 20:13:10 172.17.4.145 M0: fhs:01:0:0001:upg:app:0:6.1.7(GW)

Dec 9 20:13:10 172.17.4.145 M0: fhs:02:0:0002:upg:app:1:6.1.7(GW)

Dec 9 20:13:10 172.17.4.145 M0: fhs:03:0:0003:upg:app:2:6.1.7(GW)

Dec 9 20:13:10 172.17.4.145 M0: fhs:04:0:0004:upg:app:0:6.1.7(GW)

Dec 9 20:13:10 172.17.4.145 M0: fhs:05:0:0005:upg:app:1:6.1.7(GW)

Dec 9 20:13:10 172.17.4.145 M0: fhs:06:0:0006:upg:app:2:6.1.7(GW)

Dec 9 20:13:11 172.17.4.145 M0: fu:0:7bb5, 0003 0001

Dec 9 20:13:11 172.17.4.145 M0: YM:ERR:AuthServerNotConfig

Dec 9 20:13:11 172.17.4.145 M0: [0]Reg Addr Change(0) 0:0->ac110482:5060

Dec 9 20:13:11 172.17.4.145 M0: [1]Reg Addr Change(0) 0:0->ac110482:5060

Dec 9 20:13:11 172.17.4.145 M0: [0]RegOK. NextReg in 297 (0)

Dec 9 20:13:11 172.17.4.145 M0: [1]RegOK. NextReg in 296 (1)

Dec 9 20:13:11 172.17.4.145 M0: AUD:Stop PSTN Tone

Daniele Giordano · ‎12-10-2012

The reason code H736c0047 is not reported on reboot reason list: https://supportforums.cisco.com/docs/DOC-9889.

Can you enable also SIP debug to check DoS attack?

If you have configured standard 5060 SIP port, try to change it and enable Restrict Source IP too: https://supportforums.cisco.com/docs/DOC-13555

If it doesn't work try a factory reboot.

Regards.

tiendalinux · ‎12-10-2012

Hi, i have disconnected all cables, i left the device alone just with their power adaptor and it keeps rebooting, i am not sure what caused that problem, it doesn't even give time to reset through the ivr, so i think there is another problem, could you please contact firmware developers and ask them about this code number: code H736c0047 ; they could probably give you an idea about that, is there any way to do a factory reset by hardware without using the ivr ?

Daniele Giordano · ‎12-11-2012

Sorry but I'm not a Cisco employ. On the forum you can find the contact of some cisco experts (e.g. Nelson Seto). Try this way.

Regards.