System consists of the following components:
• 1 SPA9000
• 1 SPA3102
• 16 SPA922 (extensions 101 through 116)
Incoming PSTN calls go to a hunt-group (extension 120)
Configuration of SPA9000 with SPA3102 as per attached document
Problem (using extensions 101 and 112 for ease of explanation only)
- Extension 101 on outside call
- Extension 112 dials 9 to get outside line, dials number and then gets message “System unavailable”
- 20-40 seconds later all extensions in the incoming-call hunt-group ring and the ongoing conversation on extension 101 is cut-off and the call goes on conference until one of the extensions picks-up the call. Extension 101 loses communication with outside line until extension 112 picks-up call. The screen on both extensions shows the image in attached file.
+51 (1) 440-3516 is the label of extension 150 (extension 150 is the extension programmed on SPA3102.)
- If user of extension 112 hangs up, call is dropped, or left as if on hold. If user on extension 101 hangs up, call remains with extension 112.
- Happens with all extensions in system.
Issue happens in two different systems
System works fine, besides this issue.
I would appreciate it if somebody has an answer for if I cannot resolve the issue I will have to replace both systems completely (SPA9000, SPA3102, and all extensions) with a new one out of my pocket.
