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Transfer to extension from personal voicemail greeting

prismnvgt
Level 1
Level 1

I would like callers to be able to transfer to another extension if they reach someone's voicemail.

For example:

You've reached Bob Lawbla. I'm not in the office today. If you need immedate assistance please press 111 to be transferred to my assistant. Otherwise, please leave me a detailed message with your shoe size and the average combined age of your pets.

1 Reply 1

rbordner
Cisco Employee
Cisco Employee

Garrett,

Users cannot break out of the voice mail once they land to a vm extension.

Changing this has been discussed with marketing but currently no plans to change the call routing behavuar.

Regards,

Randy