06-10-2011 01:43 PM - edited 03-21-2019 04:12 AM
We recently deployed a UC320 system in a Dentist office. 1 Phone (SPA504G) is in a treatment room where they use sedation and the patient is semi-conscious. We need a dedicated button on the SPA504G for dialing 911. When I attempt to program one of the four buttons for "external", it requires a 9-digit #. It would be nice if we could dial 9911 from a hard button.
Other 911 issue: On some other IP phone systems, 911 is a reserved command, and you are not required to dial a 9 first. I cannot find a feature like this, and would offer that if someone dials 911, the system automatically (or through enabling this in software) will get out to the emergency number. I can think of some cases where a lot of international calling is being made, where it may be possible that someone needs to dial 9+11+...., so I believe it should be a "checkbox" type option.
Maybe I have overlooked the solution for both of these?
Mitchell Tyler
06-20-2011 08:07 AM
You could get the local emergency number and use it for now. All 911 areas have this as well.
06-20-2011 04:20 PM
Mitchell,
On the phone, I would choose the button that you need the 911 speed dial and then keep it pushed down for 2 seconds. It will then prompt you to enter a name, type 911 and then for the number choose 9911.
Hit save and you are done.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide