12-14-2011 10:38 AM - edited 03-21-2019 05:04 AM
UC320 - There are 6 users in a Hunt Group for incoming calls and the Main Receptionist answers the call, but the other 5 sets show a missed call even though it was actually answered. Any suggestions to overcome this?
12-15-2011 01:15 PM
Ryan...
Like the other 999 missing or broken features, this is something that is to be fixed in a later update....
12-15-2011 03:43 PM
Hi Ryan,
Engineering has a bug open on this issue (CSCtr59969). Unfortunately, it is not a simple fix to that can be implemented quickly. One option is to disable the MissCallBanner option on each of the phones (Settings button -> User preferences -> MissCallBanner). This will disable the missed calls banner on the screen.
Ryan Johnson wrote:
UC320 - There are 6 users in a Hunt Group for incoming calls and the Main Receptionist answers the call, but the other 5 sets show a missed call even though it was actually answered. Any suggestions to overcome this?
Chris
12-20-2011 07:11 AM
Chris,
Do we have any kind of time estimate on this? First quarter 2012... or longer?
Even a rough estimate would be nice.
Thanks.
03-11-2013 08:26 AM
Hi Christopher,
Do you any information regarding the mentioned Bug ID? In the Bug tracking toolkit I cannot find any informaton about it.
Kind regards,
Alfred
03-11-2013 11:42 AM
Hi Alfred,
I just checked the status of the bug and it is now in a closed (final) state. The missed calls appear per the design requirements. The workaround is to disable the missed call banner on each of the phones.
Chris
03-11-2013 11:46 AM
Hi Chris,
thanks for your fast response. It's hard to believe that this is a "feature".
If I dissable the missed call notification the user will also loose missed calls directly his extension. The problem is that a call placed to a group is displayed as "missed" although is was answered by someone else in the call-group.
for me it's still a bug not a feature
Kind regards,
Alfred
03-11-2013 12:52 PM
Alfred,
This entire system is a laughable pile of such "features" and missing functionality. Cisco appears to think that throwing a few code monkeys at open source software and selling it as a viable SMB solution is acceptable. The product was complete half-baked crap when it was released and after several years of "development" is still crap. To this date, a simple 3 station, 2 PTSN KEY setup refusese to run in a stable and predictable manner and has fewer WORKING features than a 25 years old Avaya or Nortel box.
This product along with the other ultra buggy SMB products (RV series routers, Etc) that are based on asterisk and dd-wrt are a joke and the sole reason that we refuse to use Cisco products for ANY of our SMB customers. I have lost thousands on "free" service calls and refunds because of these products.
03-12-2013 09:43 AM
It's a real shame. SIP supports an 'Answered elsewhere' flag, the SPA phones even support it! We use it with Asterisk / our own call control system all the time.
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