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uc320w stuck in upgrade utility

sgrimmer123
Level 1
Level 1

I attempted a firmware install today to my uc320w and it upgraded to 2.0.9(3) but its stuck at 95% when trying to upgrade from my pc to 2.0.12(8).

When I try to use the cloud method it hangs forever downloading.

why?

how do I get this back?

2 Replies 2

danplacek
Level 4
Level 4

I've had this happen before. Usually a factory reset fixes the problem.

Just happened to me last week. Unfortunately the only fix I was able to find was doing a factory reset and starting over. I usually save my configurations to a USB drive before I do any firmware upgrades so I can easily reload, and that came in handy.

The interesting thing was that after I did the factory reset, my firmware was upgraded, so it did indeed work. Sometimes the equipment will get mad and wont let you reset it unless you leave it unplugged for a few minutes.