UC500 fast busy when dialing 9 for outside line then 0

[Andrew Chandler]

Code Bundle 8.1.0, CCA v3.0 - dial plan includes International which would allow for 9 to be dialed to gain access to outside line (6 FXO trunks from PSTN) then 011 for International; however, when the 0 is pressed it goes to a fast busy.  The analog line has been tested outside the UC500 to validate PSTN is allowing 0 and 011 to be sent.

[Darren DeCroock]

Andrew,

I would say that you do not have a dial-peer that matches what you are trying to dial.  Make sure that you have an international dial-peer that begins with a 9...

Your destination pattern for the international dial-peer should look something like this:

destination-pattern 9011T

If you post your running config, we could take a look to make sure.

Thank you,

Darren

[Mark Baltz]

Check the class of restriction on the directory number on the phone - make sure it's set to international rather than national-plus or something more restrictive.