UC520 upgrade recovery

[ciscojnorton]

Hello,

I attempted to upgrade a UC520 to 8.2.0 of the software pack using CCA and the upgrade failed at the restore configuration step. I'm now left with a UC520 that will not allow me to log into CUE. Whenever I attempt to start a session from the console i'll get a prompt however I only get an endless "Waiting ... xxx" message (with xxx being a series of incrementing numbers.)

I have tried to perform a hardware reset of the CUE, a restore of the default config for the IOS and alternatively attempting to restart the upgrade with no luck (CCA fails while attempting to factory default CUE, which prevents me from going any further.)

I've tried to work through this article here:

https://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installa...

... however i'm not able to get into the boot loader after performing a reload.

Is there any way I can recover from this, or am I hosed?

Some information from the box:

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 8.0.6

CUE is on UC500UC500

Module Reset Statistics:

CLI reset count = 0

CLI reload count = 0

Registration request timeout reset count = 0

Error recovery timeout reset count = 0

Module registration count = 1

Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.0(1)XA3a, SBTG Special

Small Business Support:

http://www.cisco.com/go/smallbizhelp

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 08-Jun-10 13:40 by SBTG

ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)

[paolo bevilacqua]

Waiting means there is no 'service-module ip ...' correctly configured on the interface.

Fix that and CUE will boot

[ciscojnorton]

Thanks for the response, Paolo!

I actually set the IOS config to the default factory configuration.  I'm even able to ping the service module IP.

Since you brought that up, I should mention that prior to the upgrade I had changed the IP for loopback0 and the Integrated-service-module0/0 interface IP, with the default gateway being loopback0 and a /32 interface route for the service module IP.

I have just now changed the interface IP to the IP I used pre-upgrade along with the appropriate route, etc.  I was able to ping the IP assigned to the CUE and everything, but i'm still getting the same Waiting ... message after attempting to log in to another session.

[paolo bevilacqua]

Post "show run int inte 0/0".

In general, post config when reporting problems.

[ciscojnorton]

Well, it's the factory default config at the moment, but here you are. 

I left it at the "Waiting ..." message for a while, and I got some startup / shutdown spam from CUE, it looks like it's in a reboot-crash loop (with long delays.)  I'm going to log my session and see if it happens again, hopefully this means i'll be able to get into the boot loader and perform my restore during the reboot cycle.

Whatever happens, i'll be sure to post details and resolution (if any.)

===============================

!

! No configuration change since last restart

!

version 15.1

parser config cache interface

no service pad

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

service internal

service compress-config

service sequence-numbers

!

hostname UC520

!

boot-start-marker

boot-end-marker

!

!

enable secret 5 $1$k62P$xoPEjG.eemNhA2DdQkubE0

!

aaa new-model

!

!

!

!

!

!

!

aaa session-id common

!

clock timezone PST -8 0

clock summer-time PST recurring

crypto pki token default removal timeout 0

!

crypto pki trustpoint TP-self-signed-2880788592

enrollment selfsigned

subject-name cn=IOS-Self-Signed-Certificate-2880788592

revocation-check none

!

!

crypto pki certificate chain TP-self-signed-2880788592

certificate self-signed 01

  3082023D 308201A6 A0030201 02020101 300D0609 2A864886 F70D0101 04050030

  31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274

  69666963 6174652D 32383830 37383835 3932301E 170D3132 30343236 31353232

  32335A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649

  4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 38383037

  38383539 3230819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281

  8100BEC9 F4BDA8DE 4783DD7A A27854BB 1294F5D5 5EBD739C C02306CE 457A7F5C

  54D56CB8 CC7C958E 4957EBDB 265D4F54 2E4790F6 E7DCAEF4 CA517822 BB0F4F9E

  195B61D6 F817494A 136FCF53 8D9A8E3E CE9EE17F 264312C2 3CA2F383 B1A13235

  916D2063 91F41B5E 35CA51F9 E000E5DE E49136D6 8F412FDD AA3854B5 21C0AF1A

  B9310203 010001A3 65306330 0F060355 1D130101 FF040530 030101FF 30100603

  551D1104 09300782 05554335 3230301F 0603551D 23041830 168014CB 4E4569F5

  7FB03A35 49BAB2AD 974E0BBD 17515130 1D060355 1D0E0416 0414CB4E 4569F57F

  B03A3549 BAB2AD97 4E0BBD17 5151300D 06092A86 4886F70D 01010405 00038181

  008BB960 1424E572 A5B10CC5 2B9F05E2 B95AEEF9 F5B6BB8C 17A6B42F B0398048

  F0A67733 FBA7FAA6 8FEA6E9F 68F9477E 9FAB23C0 F1F48BCE A39925DF 8001BC73

  A548C939 34B7F815 A3256F16 F0A0EED8 E4843BFB 8FB09D0F 5004B25F 0F52B3B9

  346256F2 71A28131 C88B2824 647BFF8E F58AC5BB 8C911400 70F7FB02 DEACD4BF 58

   quit

dot11 syslog

ip source-route

ip cef

!

!

ip dhcp relay information trust-all

ip dhcp excluded-address 10.1.1.1 10.1.1.10

ip dhcp excluded-address 192.168.10.1 192.168.10.10

!

ip dhcp pool phone

   network 10.1.1.0 255.255.255.0

   default-router 10.1.1.1

   option 150 ip 10.1.1.1

!

ip dhcp pool data

   import all

   network 192.168.10.0 255.255.255.0

   default-router 192.168.10.1

!

!

!

ip inspect WAAS flush-timeout 10

ip inspect name SDM_LOW cuseeme

ip inspect name SDM_LOW dns

ip inspect name SDM_LOW ftp

ip inspect name SDM_LOW h323

ip inspect name SDM_LOW https

ip inspect name SDM_LOW icmp

ip inspect name SDM_LOW imap

ip inspect name SDM_LOW pop3

ip inspect name SDM_LOW netshow

ip inspect name SDM_LOW rcmd

ip inspect name SDM_LOW realaudio

ip inspect name SDM_LOW rtsp

ip inspect name SDM_LOW esmtp

ip inspect name SDM_LOW sqlnet

ip inspect name SDM_LOW streamworks

ip inspect name SDM_LOW tftp

ip inspect name SDM_LOW tcp

ip inspect name SDM_LOW udp router-traffic

ip inspect name SDM_LOW vdolive

no ipv6 cef

!

multilink bundle-name authenticated

!

stcapp ccm-group 1

stcapp

!

stcapp feature access-code

!

!

!

stcapp supplementary-services

port 0/0/0

  fallback-dn 304

port 0/0/1

  fallback-dn 301

port 0/0/2

  fallback-dn 302

port 0/0/3

  fallback-dn 303

!

!

!

!

voice call send-alert

voice rtp send-recv

!

voice service voip

sip

  no update-callerid

!

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g729r8

!

!

!

!

voice translation-rule 1000

rule 1 /.*/ //

!

!

voice translation-profile nondialable

translate called 1000

!

!

voice-card 0

!

fax interface-type fax-mail

!

!

license udi pid UC520-8U-4FXO-K9 sn FHK133874LP

archive

log config

  logging enable

  logging size 600

  hidekeys

username cisco privilege 15 secret 5 $1$weKH$1ixjUm2hNEpnGHR2BTZXE1

!

!

ip tftp source-interface Loopback0

!

!

!

!

!

!

!

interface Loopback0

description $FW_INSIDE$

ip address 10.1.10.2 255.255.255.252

ip access-group 101 in

ip nat inside

ip virtual-reassembly in

!

interface FastEthernet0/0

description $FW_OUTSIDE$

ip address dhcp

ip access-group 104 in

ip nat outside

ip inspect SDM_LOW out

ip virtual-reassembly in

load-interval 30

duplex auto

speed auto

!

interface Integrated-Service-Engine0/0

ip unnumbered Loopback0

ip nat inside

ip virtual-reassembly in

service-module ip address 10.1.10.1 255.255.255.252

service-module ip default-gateway 10.1.10.2

!

interface FastEthernet0/1/0

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/1

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/2

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/3

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/4

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/5

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/6

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/7

switchport voice vlan 100

macro description cisco-phone

spanning-tree portfast

!

interface FastEthernet0/1/8

switchport mode trunk

macro description cisco-switch

!

interface Vlan1

description $FW_INSIDE$

ip address 192.168.10.1 255.255.255.0

ip access-group 102 in

ip nat inside

ip virtual-reassembly in

!

interface Vlan100

description $FW_INSIDE$

ip address 10.1.1.1 255.255.255.0

ip access-group 103 in

ip nat inside

ip virtual-reassembly in

!

ip forward-protocol nd

!

ip http server

ip http authentication local

ip http secure-server

ip http path flash:/gui

ip dns server

ip nat inside source list 1 interface FastEthernet0/0 overload

ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0

!

logging esm config

access-list 1 remark SDM_ACL Category=2

access-list 1 permit 10.1.1.0 0.0.0.255

access-list 1 permit 192.168.10.0 0.0.0.255

access-list 1 permit 10.1.10.0 0.0.0.3

access-list 100 remark auto generated by SDM firewall configuration

access-list 100 remark SDM_ACL Category=1

access-list 100 deny   ip 192.168.10.0 0.0.0.255 any

access-list 100 deny   ip host 255.255.255.255 any

access-list 100 deny   ip 127.0.0.0 0.255.255.255 any

access-list 100 permit ip any any

access-list 101 remark auto generated by SDM firewall configuration

access-list 101 remark SDM_ACL Category=1

access-list 101 permit tcp 10.1.1.0 0.0.0.255 eq 2000 any

access-list 101 permit udp 10.1.1.0 0.0.0.255 eq 2000 any

access-list 101 deny   ip 192.168.10.0 0.0.0.255 any

access-list 101 deny   ip 10.1.1.0 0.0.0.255 any

access-list 101 deny   ip host 255.255.255.255 any

access-list 101 deny   ip 127.0.0.0 0.255.255.255 any

access-list 101 permit ip any any

access-list 102 remark auto generated by SDM firewall configuration

access-list 102 remark SDM_ACL Category=1

access-list 102 deny   ip 10.1.10.0 0.0.0.3 any

access-list 102 deny   ip 10.1.1.0 0.0.0.255 any

access-list 102 deny   ip host 255.255.255.255 any

access-list 102 deny   ip 127.0.0.0 0.255.255.255 any

access-list 102 permit ip any any

access-list 103 remark auto generated by SDM firewall configuration

access-list 103 remark SDM_ACL Category=1

access-list 103 permit tcp 10.1.10.0 0.0.0.3 any eq 2000

access-list 103 permit udp 10.1.10.0 0.0.0.3 any eq 2000

access-list 103 permit udp any 10.1.10.0 0.0.0.3 range 16384 32767

access-list 103 permit udp 10.1.10.0 0.0.0.3 range 16384 32767 any

access-list 103 deny   ip 192.168.10.0 0.0.0.255 any

access-list 103 deny   ip host 255.255.255.255 any

access-list 103 deny   ip 127.0.0.0 0.255.255.255 any

access-list 103 permit ip any any

access-list 104 remark auto generated by SDM firewall configuration

access-list 104 remark SDM_ACL Category=1

access-list 104 deny   ip 10.1.10.0 0.0.0.3 any

access-list 104 deny   ip 192.168.10.0 0.0.0.255 any

access-list 104 deny   ip 10.1.1.0 0.0.0.255 any

access-list 104 permit udp any eq bootps any eq bootpc

access-list 104 permit icmp any any echo-reply

access-list 104 permit icmp any any time-exceeded

access-list 104 permit icmp any any unreachable

access-list 104 deny   ip 10.0.0.0 0.255.255.255 any

access-list 104 deny   ip 172.16.0.0 0.15.255.255 any

access-list 104 deny   ip 192.168.0.0 0.0.255.255 any

access-list 104 deny   ip 127.0.0.0 0.255.255.255 any

access-list 104 deny   ip host 255.255.255.255 any

access-list 104 deny   ip any any

!

!

!

!

snmp-server community public RO

tftp-server flash:/phones/521_524/cp524g-8-1-17.bin alias cp524g-8-1-17.bin

tftp-server flash:/phones/525/spa525g-7-4-4.bin alias spa525g-7-4-4.bin

tftp-server flash:/phones/5x5/spa5x5-7-4-4.bin alias spa5x5-7-4-4.bin

tftp-server flash:/phones/7906_7911/apps11.8-5-3TH1-6.sbn alias apps11.8-5-3TH1-6.sbn

tftp-server flash:/phones/7906_7911/cnu11.8-5-3TH1-6.sbn alias cnu11.8-5-3TH1-6.sbn

tftp-server flash:/phones/7906_7911/cvm11sccp.8-5-3TH1-6.sbn alias cvm11sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7906_7911/dsp11.8-5-3TH1-6.sbn alias dsp11.8-5-3TH1-6.sbn

tftp-server flash:/phones/7906_7911/jar11sccp.8-5-3TH1-6.sbn alias jar11sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7906_7911/SCCP11.8-5-3S.loads alias SCCP11.8-5-3S.loads

tftp-server flash:/phones/7906_7911/term11.default.loads alias term11.default.loads

tftp-server flash:/phones/7906_7911/term06.default.loads alias term06.default.loads

tftp-server flash:/phones/7914/S00105000400.sbn alias S00105000400.sbn

tftp-server flash:/phones/7915/B015-1-0-4.SBN alias B015-1-0-4.SBN

tftp-server flash:/phones/7916/B016-1-0-4.SBN alias B016-1-0-4.SBN

tftp-server flash:/phones/7921/APPS-1.3.4SR1.SBN alias APPS-1.3.4SR1.SBN

tftp-server flash:/phones/7921/CP7921G-1.3.4SR1.LOADS alias CP7921G-1.3.4SR1.LOADS

tftp-server flash:/phones/7921/GUI-1.3.4SR1.SBN alias GUI-1.3.4SR1.SBN

tftp-server flash:/phones/7921/MISC-1.3.4SR1.SBN alias MISC-1.3.4SR1.SBN

tftp-server flash:/phones/7921/SYS-1.3.4SR1.SBN alias SYS-1.3.4SR1.SBN

tftp-server flash:/phones/7921/TNUX-1.3.4SR1.SBN alias TNUX-1.3.4SR1.SBN

tftp-server flash:/phones/7921/WLAN-1.3.4SR1.SBN alias WLAN-1.3.4SR1.SBN

tftp-server flash:/phones/7925/APPSH-1.3.4SR1.SBN alias APPSH-1.3.4SR1.SBN

tftp-server flash:/phones/7925/CP7925G-1.3.4SR1.LOADS alias CP7925G-1.3.4SR1.LOADS

tftp-server flash:/phones/7925/GUIH-1.3.4SR1.SBN alias GUIH-1.3.4SR1.SBN

tftp-server flash:/phones/7925/MISCH-1.3.4SR1.SBN alias MISCH-1.3.4SR1.SBN

tftp-server flash:/phones/7925/SYSH-1.3.4SR1.SBN alias SYSH-1.3.4SR1.SBN

tftp-server flash:/phones/7925/TNUXH-1.3.4SR1.SBN alias TNUXH-1.3.4SR1.SBN

tftp-server flash:/phones/7925/WLANH-1.3.4SR1.SBN alias WLANH-1.3.4SR1.SBN

tftp-server flash:/phones/7931/apps31.8-5-3TH1-6.sbn alias apps31.8-5-3TH1-6.sbn

tftp-server flash:/phones/7931/cnu31.8-5-3TH1-6.sbn alias cnu31.8-5-3TH1-6.sbn

tftp-server flash:/phones/7931/cvm31sccp.8-5-3TH1-6.sbn alias cvm31sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7931/dsp31.8-5-3TH1-6.sbn alias dsp31.8-5-3TH1-6.sbn

tftp-server flash:/phones/7931/jar31sccp.8-5-3TH1-6.sbn alias jar31sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7931/SCCP31.8-5-3S.loads alias SCCP31.8-5-3S.loads

tftp-server flash:/phones/7931/term31.default.loads alias term31.default.loads

tftp-server flash:/phones/7936/cmterm_7936.3-3-20-0.bin alias cmterm_7936.3-3-20-0.bin

tftp-server flash:/phones/7937/apps37sccp.1-3-4-0.bin alias apps37sccp.1-3-4-0.bin

tftp-server flash:/phones/7940_7960/P00308010200.bin alias P00308010200.bin

tftp-server flash:/phones/7940_7960/P00308010200.loads alias P00308010200.loads

tftp-server flash:/phones/7940_7960/P00308010200.sb2 alias P00308010200.sb2

tftp-server flash:/phones/7940_7960/P00308010200.sbn alias P00308010200.sbn

tftp-server flash:/phones/7941_7961/apps41.8-5-3TH1-6.sbn alias apps41.8-5-3TH1-6.sbn

tftp-server flash:/phones/7941_7961/cnu41.8-5-3TH1-6.sbn alias cnu41.8-5-3TH1-6.sbn

tftp-server flash:/phones/7941_7961/cvm41sccp.8-5-3TH1-6.sbn alias cvm41sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7941_7961/dsp41.8-5-3TH1-6.sbn alias dsp41.8-5-3TH1-6.sbn

tftp-server flash:/phones/7941_7961/jar41sccp.8-5-3TH1-6.sbn alias jar41sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7941_7961/SCCP41.8-5-3S.loads alias SCCP41.8-5-3S.loads

tftp-server flash:/phones/7941_7961/term41.default.loads alias term41.default.loads

tftp-server flash:/phones/7941_7961/term61.default.loads alias term61.default.loads

tftp-server flash:/phones/7942_7962/apps42.8-5-3TH1-6.sbn alias apps42.8-5-3TH1-6.sbn

tftp-server flash:/phones/7942_7962/cnu42.8-5-3TH1-6.sbn alias cnu42.8-5-3TH1-6.sbn

tftp-server flash:/phones/7942_7962/cvm42sccp.8-5-3TH1-6.sbn alias cvm42sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7942_7962/dsp42.8-5-3TH1-6.sbn alias dsp42.8-5-3TH1-6.sbn

tftp-server flash:/phones/7942_7962/jar42sccp.8-5-3TH1-6.sbn alias jar42sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7942_7962/SCCP42.8-5-3S.loads alias SCCP42.8-5-3S.loads

tftp-server flash:/phones/7942_7962/term42.default.loads alias term42.default.loads

tftp-server flash:/phones/7942_7962/term62.default.loads alias term62.default.loads

tftp-server flash:/phones/7945_7965/apps45.8-5-3TH1-6.sbn alias apps45.8-5-3TH1-6.sbn

tftp-server flash:/phones/7945_7965/cnu45.8-5-3TH1-6.sbn alias cnu45.8-5-3TH1-6.sbn

tftp-server flash:/phones/7945_7965/cvm45sccp.8-5-3TH1-6.sbn alias cvm45sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7945_7965/dsp45.8-5-3TH1-6.sbn alias dsp45.8-5-3TH1-6.sbn

tftp-server flash:/phones/7945_7965/jar45sccp.8-5-3TH1-6.sbn alias jar45sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7945_7965/SCCP45.8-5-3S.loads alias SCCP45.8-5-3S.loads

tftp-server flash:/phones/7945_7965/term45.default.loads alias term45.default.loads

tftp-server flash:/phones/7945_7965/term65.default.loads alias term65.default.loads

tftp-server flash:/phones/7970_7971/apps70.8-5-3TH1-6.sbn alias apps70.8-5-3TH1-6.sbn

tftp-server flash:/phones/7970_7971/cnu70.8-5-3TH1-6.sbn alias cnu70.8-5-3TH1-6.sbn

tftp-server flash:/phones/7970_7971/cvm70sccp.8-5-3TH1-6.sbn alias cvm70sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7970_7971/dsp70.8-5-3TH1-6.sbn alias dsp70.8-5-3TH1-6.sbn

tftp-server flash:/phones/7970_7971/jar70sccp.8-5-3TH1-6.sbn alias jar70sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7970_7971/SCCP70.8-5-3S.loads alias SCCP70.8-5-3S.loads

tftp-server flash:/phones/7970_7971/term70.default.loads alias term70.default.loads

tftp-server flash:/phones/7970_7971/term71.default.loads alias term71.default.loads

tftp-server flash:/phones/7975/apps75.8-5-3TH1-6.sbn alias apps75.8-5-3TH1-6.sbn

tftp-server flash:/phones/7975/cnu75.8-5-3TH1-6.sbn alias cnu75.8-5-3TH1-6.sbn

tftp-server flash:/phones/7975/cvm75sccp.8-5-3TH1-6.sbn alias cvm75sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7975/dsp75.8-5-3TH1-6.sbn alias dsp75.8-5-3TH1-6.sbn

tftp-server flash:/phones/7975/jar75sccp.8-5-3TH1-6.sbn alias jar75sccp.8-5-3TH1-6.sbn

tftp-server flash:/phones/7975/SCCP75.8-5-3S.loads alias SCCP75.8-5-3S.loads

tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads

tftp-server flash:/ringtones/Analog1.raw alias Analog1.raw

tftp-server flash:/ringtones/Analog2.raw alias Analog2.raw

tftp-server flash:/ringtones/AreYouThere.raw alias AreYouThere.raw

tftp-server flash:/ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xml

tftp-server flash:/ringtones/RingList.xml alias RingList.xml

tftp-server flash:/ringtones/AreYouThereF.raw alias AreYouThereF.raw

tftp-server flash:/ringtones/Bass.raw alias Bass.raw

tftp-server flash:/ringtones/CallBack.raw alias CallBack.raw

tftp-server flash:/ringtones/Chime.raw alias Chime.raw

tftp-server flash:/ringtones/Classic1.raw alias Classic1.raw

tftp-server flash:/ringtones/Classic2.raw alias Classic2.raw

tftp-server flash:/ringtones/ClockShop.raw alias ClockShop.raw

tftp-server flash:/ringtones/Drums1.raw alias Drums1.raw

tftp-server flash:/ringtones/Drums2.raw alias Drums2.raw

tftp-server flash:/ringtones/FilmScore.raw alias FilmScore.raw

tftp-server flash:/ringtones/HarpSynth.raw alias HarpSynth.raw

tftp-server flash:/ringtones/Jamaica.raw alias Jamaica.raw

tftp-server flash:/ringtones/KotoEffect.raw alias KotoEffect.raw

tftp-server flash:/ringtones/MusicBox.raw alias MusicBox.raw

tftp-server flash:/ringtones/Piano1.raw alias Piano1.raw

tftp-server flash:/ringtones/Piano2.raw alias Piano2.raw

tftp-server flash:/ringtones/Pop.raw alias Pop.raw

tftp-server flash:/ringtones/Pulse1.raw alias Pulse1.raw

tftp-server flash:/ringtones/Ring1.raw alias Ring1.raw

tftp-server flash:/ringtones/Ring2.raw alias Ring2.raw

tftp-server flash:/ringtones/Ring3.raw alias Ring3.raw

tftp-server flash:/ringtones/Ring4.raw alias Ring4.raw

tftp-server flash:/ringtones/Ring5.raw alias Ring5.raw

tftp-server flash:/ringtones/Ring6.raw alias Ring6.raw

tftp-server flash:/ringtones/Ring7.raw alias Ring7.raw

tftp-server flash:/ringtones/Sax1.raw alias Sax1.raw

tftp-server flash:/ringtones/Sax2.raw alias Sax2.raw

tftp-server flash:/ringtones/Vibe.raw alias Vibe.raw

tftp-server flash:/Desktops/CampusNight.png

tftp-server flash:/Desktops/TN-CampusNight.png

tftp-server flash:/Desktops/CiscoFountain.png

tftp-server flash:/Desktops/TN-CiscoFountain.png

tftp-server flash:/Desktops/CiscoLogo.png

tftp-server flash:/Desktops/TN-CiscoLogo.png

tftp-server flash:/Desktops/Fountain.png

tftp-server flash:/Desktops/TN-Fountain.png

tftp-server flash:/Desktops/MorroRock.png

tftp-server flash:/Desktops/TN-MorroRock.png

tftp-server flash:/Desktops/NantucketFlowers.png

tftp-server flash:/Desktops/TN-NantucketFlowers.png

tftp-server flash:Desktops/320x212x16/List.xml

tftp-server flash:Desktops/320x212x12/List.xml

tftp-server flash:Desktops/320x216x16/List.xml

tftp-server flash:/bacdprompts/en_bacd_allagentsbusy.au alias en_bacd_allagentsbusy.au

tftp-server flash:/bacdprompts/en_bacd_disconnect.au alias en_bacd_disconnect.au

tftp-server flash:/bacdprompts/en_bacd_enter_dest.au alias en_bacd_enter_dest.au

tftp-server flash:/bacdprompts/en_bacd_invalidoption.au alias en_bacd_invalidoption.au

tftp-server flash:/bacdprompts/en_bacd_music_on_hold.au alias en_bacd_music_on_hold.au

tftp-server flash:/bacdprompts/en_bacd_options_menu.au alias en_bacd_options_menu.au

tftp-server flash:/bacdprompts/en_bacd_welcome.au alias en_bacd_welcome.au

tftp-server flash:/bacdprompts/en_bacd_xferto_operator.au alias en_bacd_xferto_operator.au

!

!

control-plane

!

!

voice-port 0/0/0

timeouts ringing infinity

!

voice-port 0/0/1

timeouts ringing infinity

!

voice-port 0/0/2

timeouts ringing infinity

!

voice-port 0/0/3

timeouts ringing infinity

!

voice-port 0/1/0

connection plar 201

caller-id enable

!

voice-port 0/1/1

connection plar 202

caller-id enable

!

voice-port 0/1/2

connection plar 203

caller-id enable

!

voice-port 0/1/3

connection plar 204

caller-id enable

!

voice-port 0/4/0

auto-cut-through

signal immediate

input gain auto-control -15

description Music On Hold Port

!

sccp local Loopback0

sccp ccm 10.1.1.1 identifier 1 version 3.1

sccp

!

sccp ccm group 1

associate ccm 1 priority 1

!

dial-peer voice 1 pots

service stcapp

port 0/0/0

!

dial-peer voice 2 pots

service stcapp

port 0/0/1

!

dial-peer voice 3 pots

service stcapp

port 0/0/2

!

dial-peer voice 4 pots

service stcapp

port 0/0/3

!

dial-peer voice 5 pots

description ** MOH Port **

destination-pattern ABC

port 0/4/0

no sip-register

!

dial-peer voice 6 pots

description catch all dial peer for BRI/PRI”

translation-profile incoming nondialable

incoming called-number .%

direct-inward-dial

!

dial-peer voice 50 pots

destination-pattern 9T

port 0/1/0

no sip-register

!

dial-peer voice 51 pots

destination-pattern 9T

port 0/1/1

no sip-register

!

dial-peer voice 52 pots

destination-pattern 9T

port 0/1/2

no sip-register

!

dial-peer voice 53 pots

destination-pattern 9T

port 0/1/3

no sip-register

!

!

no dial-peer outbound status-check pots

!

!

telephony-service

video

fxo hook-flash

max-ephones 14

max-dn 56

ip source-address 10.1.1.1 port 2000

auto assign 10 to 19

auto assign 5 to 8 type anl

calling-number initiator

service phone videoCapability 1

service phone ehookenable 1

service dnis overlay

service dnis dir-lookup

timeouts interdigit 5

system message UC520

load 7914 S00105000400

load 7915-12 B015-1-0-4

load 7915-24 B015-1-0-4

load 7916-12 B016-1-0-4

load 7916-24 B016-1-0-4

load 7906 SCCP11.8-5-3S

load 7911 SCCP11.8-5-3S

load 7921 CP7921G-1.3.4SR1

load 7925 CP7925G-1.3.4SR1

load 7931 SCCP31.8-5-3S

load 7936 cmterm_7936.3-3-20-0

load 7937 apps37sccp.1-3-4-0

load 7960-7940 P00308010200

load 7941 SCCP41.8-5-3S

load 7941GE SCCP41.8-5-3S

load 7942 SCCP42.8-5-3S

load 7945 SCCP45.8-5-3S

load 7961 SCCP41.8-5-3S

load 7961GE SCCP41.8-5-3S

load 7962 SCCP42.8-5-3S

load 7965 SCCP45.8-5-3S

load 7970 SCCP70.8-5-3S

load 7971 SCCP70.8-5-3S

load 7975 SCCP75.8-5-3S

load 521G-524G cp524g-8-1-17

load 525G spa525g-7-4-4

load 501G spa5x5-7-4-4

load 502G spa5x5-7-4-4

load 504G spa5x5-7-4-4

load 508G spa5x5-7-4-4

load 509G spa5x5-7-4-4

time-zone 5

keepalive 30 auxiliary 4

max-conferences 8 gain -6

call-forward pattern .T

call-forward system redirecting-expanded

moh flash:/media/music-on-hold.au

multicast moh 239.10.16.16 port 2000

web admin system name cisco secret 5 $1$jVqP$s/RNHwoLhjIjoOFZ.273O/

dn-webedit

time-webedit

transfer-system full-consult dss

transfer-pattern 9.T

transfer-pattern .T

secondary-dialtone 9

fac standard

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-template  15

button-layout 7931 2

!

!

ephone-dn  5  dual-line

number 301 no-reg primary

label 301

description PhoneA Analog

name PhoneA Analog

!

!

ephone-dn  6  dual-line

number 302 no-reg primary

label 302

description PhoneB Analog

name PhoneB Analog

!

!

ephone-dn  7  dual-line

number 303 no-reg primary

label 303

description PhoneC Analog

name PhoneC Analog

!

!

ephone-dn  8  dual-line

number 304 no-reg primary

label 304

description PhoneD Analog

name PhoneD Analog

!

!

ephone-dn  9

number BCD no-reg primary

description MoH

moh out-call ABC

!

!

ephone-dn  10  dual-line

number 201 no-reg primary

label 201

description 201

name 201

!

!

ephone-dn  11  dual-line

number 202 no-reg primary

label 202

description 202

name 202

!

!

ephone-dn  12  dual-line

number 203 no-reg primary

label 203

description 203

name 203

!

!

ephone-dn  13  dual-line

number 204 no-reg primary

label 204

description 204

name 204

!

!

ephone-dn  14  dual-line

number 205 no-reg primary

label 205

description 205

name 205

!

!

ephone-dn  15  dual-line

number 206 no-reg primary

label 206

description 206

name 206

!

!

ephone-dn  16  dual-line

number 207 no-reg primary

label 207

description 207

name 207

!

!

ephone-dn  17  dual-line

number 208 no-reg primary

label 208

description 208

name 208

!

!

ephone-dn  18  dual-line

number 209 no-reg primary

label 209

description 209

name 209

!

!

ephone-dn  19  dual-line

number 210 no-reg primary

label 210

description 210

name 210

!

!

ephone  1

device-security-mode none

mac-address 60B3.5670.0001

max-calls-per-button 2

type anl

button  1:5

!

!

!

ephone  2

device-security-mode none

mac-address 60B3.5670.0002

max-calls-per-button 2

type anl

button  1:6

!

!

!

ephone  3

device-security-mode none

mac-address 60B3.5670.0003

max-calls-per-button 2

type anl

button  1:7

!

!

!

ephone  4

device-security-mode none

mac-address 60B3.5670.0000

max-calls-per-button 2

type anl

button  1:8

!

!

banner login  UC500 Base Config - Default 8.0.5 

!

line con 0

no modem enable

line aux 0

line 2

no activation-character

no exec

transport preferred none

transport input all

line vty 0 4

transport preferred none

transport input all

line vty 5 100

transport preferred none

transport input all

!

ntp master

end

[paolo bevilacqua]

Config seems ok

You can use service-module inte 0/0 reset

then in session enter ***

to get to the boot loader.

[ciscojnorton]

I was able to get into the boot loader (after waiting for a while, once the counter reaches 2000 it will reset, unfortunately doing a reset and trying to session in wouldn't work) and was able to perform the clean reinstall using the boot helper afterwards.

Thanks again for the help!

Jim

[David Trad]

Hi Jim,

I'm glad everything is back on track for you, can you please mark this thread if as answered, just do it to one of Paolo's post, it makes it easier for other people who are browsing this forum to identify resolved issues

Cheers,

David.