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UC520 Voicemail and AA problem after working for several years

csh_huellen
Level 1
Level 1

Hi everyone,

I'm expiring a problem with the voicemail-system on an UC520.

Setup:

The UC520 handles one ISDN Line with only one used number. This number is forwarded to a hunt-group including three member-phones. In the business-hours the call is transferred after 19 sec to the AA-System. Over night the call is sent directly to it.

The AA offers the client the possibility to leave a massage by pressing 1.

Problem:

The AA System doesn't work. The call is being transferred to the AA-System - something pick up the call - and silence.


When I directly call (from inside) the AA - I got that silence, too.
When I directly call (from inside) the Mailbox behind that No.1 - I got a busy Signal.

The system was running fine until now - but I can't recognize any changes or other problems in the setup.

How can I solve the problem? Where can I find the log-files for the voicemail-system?

Could a storage-problem (too many massages) caused this problem?

Thanks for input!

Erik

 

 

 

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