UC520 VoiceMail In Use...?

[Jesse Shumaker]

when any of the users try and access thier voicemail they get a voicemail in use error message. after I reload the integrated service module this goes away but what could be causing this?

thanks

[paolo bevilacqua · Accepted solution]

Some data corruption causing stuck mailbox. There is no need to reload the module. From CUE CLI

voicemail unlock owner xxx

[Jesse Shumaker]

I will test this out next time they report problems like this. What is this voicemail unlock performing on the mailbox?

[paolo bevilacqua]

It will allow users to access it again.

[Jesse Shumaker]

yeah this problem occurred today and your command worked well. Would you know why this issue appears out of the blue? Voicemail in Use issue...?

This specific user was at 96% capacity on thier mailbox.

[paolo bevilacqua]

Wait for the upcoming next release, update, and hope won't happen again.

Thanks for the nice rating and good luck!