We've just upgraded our UC540 to 8.6.1, which proceeded to totally wreck the whole phone system.
After a number of failed attempts to recover from the half failed system, we've had to reset to system defaults and start from scratch.
Whilst everything else is now operating well, we have 2 issues outstanding...
1. Voicemail to email notifications aren't working.
- We use Office 365 and have a Voicemail@ account setup specifically for UC540 emails. I've configured the UC540 as follows:
Enable Voicemail Notification (Checked)
24 Hours
Enable Email Notification (Checked)
Outgoing Email Reply-To Address: Voicemail@company.co.uk
SMTP Server Address: pod51xxx.outlook.com
SMTP Server Port: 587
Require Authentication (Checked)
Username: Voicemail@company.co.uk
Password: ******
I've then configured notifications to be sent on my mailbox, to my email address, but nothing is received.
2. Auto-Attendant.
We have 2 Incoming numbers.
Number 1 goes to a Blast Group in Business hours. Then Night Service redirects this to our AA
Number 2 also goes to a Blast Group in Business hours. Then Night Service SHOULD redirect this to a specific extensions voicemail.
In hours, when calls aren't answered they both go to their individual Blast Group's group mailbox.
When calling number 2 when closed, it acts as if the business was open and goes to the Group mailbox, and therefore receives the wrong message.
Night Service is configured as follows:
Extn: 2001 (A member of the Number 1's Blast Group)
Answer Type: Call forward night service
Forward to Number: 5002 (Auto Attendant)
This works OK.
Extn: 3001 (A member of the Number 2's Blast Group)
Answer Type: Call forward night service
Forward to Number: 63001 (Direct to voicemail of a member of the Number 2's Blast Group)
Thanks in advance
