Firstly you should be using CCA these days for making changes like this, with the modern Software Packs the method of implementing the corporate directory (Abrreviated Dialing) has changed a little, it may also use an xml file to do the lookup.
Since you have created a manual entry, please advise on the following:
If you press "1" does the abbdial soft-key show up?
If so when you press it does it show you the name and number, or just the number?? or the number twice???
Lets work from there
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