UC560 software upgrade

[ivan.moral]

Hi everybody,

We are trying to upgrade a Cisco UC560 or putting in a factory default. We follow all the methods that we find in this forum, but no one put our UC to work.

Throught the CCA we receive the message "fail to shutdown the voicemail". We have communication between the CUE and the PC

Could someone explain what´s happend?

Thanks in advance.

[johschaf]

Hello,

I would reset CUE from the CLI then:

1. Session to CUE

ser int 0/0 sess

2. Take CUE offline

offline

3. Restore factory configuration/erase data

restore factory default

Thanks,

-john

[Derek Cameron]

If you do a sh flash on the cli does show a factory default config file?

If it does copy that to startup

write memory

and then connect with CCA as detailed in the getting started instructions.

Just done this on my 540W and worked first time.  If you want me to break it down step by step then let me know.

Rgds and Good luck

[ivan.moral]

Thanks for your answer.

Finally i had to do a clean boot loader installation due a problem with the bzimage file.

But, anyway i want to glad your fast answer and hope you have a happy new year.

Thanks again.


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