04-24-2011 03:35 PM - edited 03-21-2019 03:59 AM
Update firmware UC320 have big problem !!!
I got new UC320W. when I connected it to internet, the new firmware was shown in WebUI.Then i accepted to upgrade, after it was upgraded to 20% it show not enough memory and crash. after that I can't access to WebUI its show httpd service is close but now i can access via telnet but i don't known user and password becuase i use the same password from WebUI but can't access to UC320 with telnet. How i can fix it ?
04-25-2011 06:28 AM
Hi,
You can try to factory reset the unit by using a paper clip or similar object to press and hold the reset button (on the side of the UC320W) down for 15 seconds. If that doesn't help, you should open a case with Cisco Small Business Support Center. They might be able to gain access to your UC320W to help you upgrade the software.
The SBSC contact numbers can be found in the following link:
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Regards,
Jeff
04-25-2011 10:27 AM
You could also try this. Get a regular phone cable splitter. Attach one end to FAX machine and put the other end into the UC320. Now incoming fax would go to the FAX machine and you can use the line to make outgoing calls from the UC320.
Navin
04-27-2011 12:28 PM
i reset factory default , i can ping default IP 192.168.10.1 and can telnet but when i access via webui it's not show anything on screen Now i DOA already this product is ... ?
04-27-2011 12:49 PM
Siraphan,
I have sent you a private message to try and assist you.
Jeff
04-29-2011 09:32 AM
Hi Siriphan,
I haven't heard back from you and I'm concerned that you are still living with this issue. It occurred to me that it might not be clear to you what I meant by the private message. You should be able to get your private messages from me to you if you go to your profile page on the Community and select the private messages tab. Please contact me via the email address I provided and I will try to assist you.
Regards,
Jeff
05-03-2011 11:46 AM
I am having a problem with updating the firmware
also. I have tried both ways PC and from the utility and it still fails. One way I
got an Error# 1502. Any ideas?
Thanks,
Phil
05-03-2011 12:00 PM
Hi Phillip,
A few follow up questions:
Also, I'll send you a private message to try and collect some information about your system and see if I can help you. Look for it in your Community Profile.
Thanks,
Jeff
06-29-2011 10:19 AM
Jeff, i am having the same exact issue as siriphan, i have a UC320 that BSOD the computer during the firmware upgrade, when the phone system reset, it seemed to be working but without access to the webgui... after my brilliant plan to reset to factory defaults... i now have a UC320 .. on factory defaults.... with no webgui... now what?
06-30-2011 05:17 AM
Hi zonedogtech,
Please open up a case with the Cisco Small Business Support Center. They should be able to assist you with your upgrade when your box is in this condition.
Jeff
06-29-2011 08:13 PM
Hi Peoples.
For those of you having issues with upgrading and receiving the following errors, there are some solutions and things to look out for.
Not Enough Memory Crash:
1502 Error and then Web GUI stops working:
I suggest the following browsers to be used:
Lastly upgrading over the Internet (Cloud) is always risky business, if this is a live production system you are doing it to, I would encourage you not too, I know Cisco test this in their Labs and all that, but I find that this may not reflect real-world scenarios at times, if there is an alternative solution like logging into a local system (Team Viewer or WebEX) and doing it from a local system, I would encourage you to do it that way, if it is a LAB system or in a staging phase, then do it from the local PC, you have a lower risk of failure.
Anyway just my experience on this it may or may not be of any use to you
Cheers,
David.
06-14-2013 06:03 AM
Hello
How can I change/view my telnet password on UC320W?
Username and password for webUI isn't accepted.
06-18-2013 12:34 PM
Telnet access is NOT available on the UC320. The only management interface is the web GUI. Cisco engineers can access telnet / hidden admin pages... but this is NOT made available to end users or partners.
-Dan
Please rate useful posts.
06-19-2013 01:46 AM
Does CCNA certification enable the right to access telnet / hidden admin pages?
06-19-2013 07:40 AM
No -- there is not any certification that can get you that access. Only Cisco employees have that access.
-Dan
Please rate useful posts.
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