06-01-2010 07:17 AM - edited 03-21-2019 02:38 AM
Is it possible to upload a custom .au prompt for the BACD in CCA? I can upload MOH files, but I can't move that file into the "bacdpromts" directory on the flash. Latest CCA and UC520 software pack. Thanks
06-01-2010 11:08 AM
Also, on the topic of prompts, when I try to upload an AA .wav prompt from either web CUE or CCA, I get "error unsupported audio type."
My .wav files are 96 bit rate, PCM and under 500k in size. Though GSM doesn't seem to work either. Any ideas?
If i record a prompt in AA I can download those and reupload those prompts fine.
06-01-2010 11:40 AM
WRT BACD, you should be able to record Welcome and Transfer prompts right from the CCA GUI (shown below).
When you click apply, CCA transfers it to the correct place for you...
uc520_lab_4#dir
Directory of flash:/bacdprompts/
62 -rw- 30421 Mar 1 2010 16:16:18 -05:00 app-b-acd-3.0.0.2.tcl
63 -rw- 57442 Mar 1 2010 16:16:18 -05:00 app-b-acd-aa-3.0.0.2.tcl
64 -rw- 75650 Mar 1 2010 16:16:20 -05:00 en_bacd_allagentsbusy.au
65 -rw- 83291 Mar 1 2010 16:16:20 -05:00 en_bacd_disconnect.au
66 -rw- 63055 Mar 1 2010 16:16:22 -05:00 en_bacd_enter_dest.au
67 -rw- 37952 Mar 1 2010 16:16:22 -05:00 en_bacd_invalidoption.au
68 -rw- 496521 Mar 1 2010 16:16:24 -05:00 en_bacd_music_on_hold.au
69 -rw- 123446 Mar 1 2010 16:16:26 -05:00 en_bacd_options_menu.au
70 -rw- 42978 Mar 1 2010 16:16:26 -05:00 en_bacd_welcome.au
71 -rw- 34794 Mar 1 2010 16:16:28 -05:00 en_bacd_xferto_operator.au
139 -rw- 39046 Jun 1 2010 14:30:30 -04:00 en_testwelcome.wav
----------------------------------------------------
Regarding MOH and Ringtones...
https://supportforums.cisco.com/message/1211880#1211880
In general PCM files must comply with these format guidelines for proper playback on Cisco IP Phones...
* Raw PCM (no header)
* 8000 samples per second
* 8 bits per sample
* uLaw compression
While you can use any standard audio editing packages that support these file format requirements to create PCM files, the Cisco Office Manager will convert most file types into the proper format for you. Have you heard of the OM for the End User?
06-01-2010 11:43 AM
Thank for the reply. I don't want to record the BACD prompt in CCA, I have an .au pre recorded. How can I upload that and use it?
06-01-2010 11:54 AM
Have you tried just 'drag and drop' it onto the UC500 ICON in the topology view of CCA.
Then it will probably be placed in the flash root, so you would have to move it yourself.
In this case, you want to name it the same name as the existing file that the systm is configured to use or it wont be used.
I havent done this, but it seems that this should work.
Here is the PDF on B-ACD
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40tcl.pdf
PAGE 26 please
Message was edited by: Steve DiStefano
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