User Voicemail versus Group Voicemail

[basiluk11]

Can anyone tellme the functional differenceis (if any) between group and user voicemail accounts please?

...Jon.

[basiluk11]

Bump

Sent from Cisco Technical Support iPad App

[Christopher Edgeworth]

Hi Jon,

The voicemail capabilities are the same for a group mailbox and a personal mailbox.  If the group mailbox is for a huntgroup you will probably want to provision a group mailbox monitor button on the phone(s) so you will know when there is a message.  Alternatively, you can use the voicemail to e-mail function and e-mail the voicemail WAV file to multiple e-mail address targets.

When there is a group voicemail provisioned on a user's phone you may have to educate the end use how to look at the LCD display next to the line button to see if there is a message waiting on a shared extension vs. on the private user extension.

Hope this helps.

Chris

[james.chan.cisco]

Hi Chirstopher,

Did you mean setting up the huntgroup line as a second line when you mentioned provisioning a group mailbox monitor button on the phone(s)?

Thanks

James

[Christopher Edgeworth]

Hi James,

A hunt group extension is a virtual extension, it doesn't actually exist on anyone's phone. When you call the hunt group extension it will forward/fork the call to one or more real extensions either in sequence or simultaneously. While the huntgroup is a virtual extension, there is actually a real voicemailbox created for that extension. In order to monitor if there is a message for the huntgroup mailbox, we needed an intuitive way to do it so that it didn't interfere with other real extension based voicemail notifications. To do this we created a new button that monitors the group voicemail box (MWI) and also acts as a speed dial to retrieve messages from the group mailbox.

Hope this helps clarify.

Chris