03-06-2014 01:33 AM - edited 03-21-2019 08:08 AM
We've got the Cisco C220 with BE6000. In particular these are items CTI-VCSC-BE6K-PAK, LIC-VCS-10+, LIC-VCS-BASE, LIC-VCS-GW, LIC-VCSE-5+ in our price list.
Is this enough to install Video Communication Server Control on virtual machine?
After installation VCS on virtual machine, an attempt of PAK registration was fail with message:
"Please register Virtual Base SW PAK, before registering Option PAK".
From documentation [Cisco VCS on Virtual Machine Installation Guide (X8.1)]: Follow the onscreen instructions to register your software PAK (with a part number prefix of LIC-SW-VMVCS)...
But I can't see the LIC-SW-VMVCS in our price list. Can we use given above?
Solved! Go to Solution.
03-06-2014 07:35 AM
Whenever we purchased our VM VCSs and Conductor (because it was VM as well), I sent the information to vmvcs-sn-entry@cisco.com. Note Oleksandr, you mispelled the email, putting a w in place of v at the start.
I provided the following information:
Name, Email, Phone Number
Sales Order Number
Product Part Number
Serial Number
Once you send them the serial numbers, you should recieve release keys, if not already. Then shortly after, PAK keys to submit online at
https://cisco.com/go/license/, to retrieve the option keys.
03-06-2014 07:24 AM
Hi Evgeniya
After install VCS you will see virtual S/N number your VCS in right-down corner.
You need send e-mail request to Cisco GLO licensing@cisco.com with S/N , sales order, your CCO or provide this S/N to your cisco supplier.
p.s. In your paper pack for your BE6000 you can find direct e-mail for generate licensing for your VCS.
You can try use next wmvcs-sn-entry@cisco.com
br Oleksandr
03-06-2014 07:35 AM
Whenever we purchased our VM VCSs and Conductor (because it was VM as well), I sent the information to vmvcs-sn-entry@cisco.com. Note Oleksandr, you mispelled the email, putting a w in place of v at the start.
I provided the following information:
Name, Email, Phone Number
Sales Order Number
Product Part Number
Serial Number
Once you send them the serial numbers, you should recieve release keys, if not already. Then shortly after, PAK keys to submit online at
https://cisco.com/go/license/, to retrieve the option keys.
03-06-2014 07:43 AM
03-18-2014 12:01 AM
Thank you! Your answer was very helpful.
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