Buy or Renew
Buy or Renew
This forum is no longer in read-only mode. See this post for updates
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
510
Views
0
Helpful
1
Replies

Voicemail Message in Limbo

jcarter
Level 4
Level 4

‎11-29-2010 07:41 AM - edited ‎03-21-2019 03:19 AM

We have a customer with a UC560 with the 8.0.4 pack with the patch.  Occasionally, users are getting a message when they log into their voicemail saying they have one new message but they are unable to access it.  If I restart CUE, it clears it.  This happened with 8.0.4 without and with the patch.

Anyone seen this before?

Labels:
0 Helpful
1 Reply 1

csco10634145
Level 1
Level 1

‎11-30-2010 01:50 PM

We have a UC520 with the exact same issue with the voicemail. this started after we updated  the CUE and the CME to the latest versions. Also another issue is when the user deletes a voice mail it will show deleted but it is still there either via the phone or through outlook. once I restart the cue it work for a few day's or hours, and it is random as to what user it effect. I tried blowing away a few mailboxes but it will effect the newly created mail box as well. 

0 Helpful
Customers Also Viewed These Support Documents