09-21-2010 01:56 PM - edited 03-21-2019 03:02 AM
Hey guys,
In testing the voicemail on the UC520 that I'm rebuilding, I came across the following error when accessing voiceview from my handset:
Playback Failed
Report this error to your system administrator. IOException Unexpected end of file from the server
The notifications that are sent to an email inbox are working great, but it does not appear that we can check voicemail from our telephone handsets.
Has anybody seen this? I'm on software package 8.0.4 and the install was built in CCA 2.2.5
Thanks,
Seth
09-21-2010 02:02 PM
Do you have these two lines in your running config?
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/voiceview/authentication/authenticate.do
09-21-2010 03:31 PM
Hi Steve,
Those two lines ARE in my config. Is there a debug that I can run to find the problem? The problem appears to be system wide.
Thanks,
Seth
09-27-2010 10:47 AM
I have the same problem and just created a new post...posted after seeing this one.
05-17-2011 01:15 PM
Did anyone find a resolution to this?
05-20-2011 08:44 PM
1. CME - Configure the service and authentication URLs under telephony-service.
For release 7.0 and later.
url services http://CUE-IP/voiceview/common/login.do
url authentication http://CME-IP/CCMCIP/authenticate.asp
authentication credential username password
create cnf-file
2. CUE - Configure the Phone authentication service.
config t
site name local
phone-authentication username username password password
end
!
!
service voiceview
enable
end
05-25-2011 08:37 AM
I was getting burned on 8.5 until I found this:
8.0 and later adds an additional requirement:
•(Cisco Unified CME 8.0 and later) Enable Web Access using the following command in telephony-service configuration mode:
service phone webAccess 0
You may also append the username/password to the authentication url.
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