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Delay in call connecting on SPA504g


Hi there,

We are a small isp which offers voice service on our broadband network via 3rd party. Most of our customers

use the SPA504g phones. The voice service is provided by a 3rd party provider so we are not directly responsible

for the configuration of the Asterisk servers. The main problem we are experiencing with a lot of customers is

that on incoming calls, when a person answers the call sometimes it says 'answering' on the phone screen

for a good few seconds before the calls is connected and you can actually hear the ringing party. We have done

extensive testing and found no latency issue on the network. What we are trying to figure out is that whether there are

any custom settings in the phone configuration which needs to be changed to resolve this issue.

Advice would be much appreciated as it is quite annoying for the customers.


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