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Email notification using SMTP server from a shared hosting service

I cannot get CCA 3.0 or CUE 3.0 to accept a user name for an SMTP server that has a domain at the end of the name.  This is supposed to be a small business product. Most small businesses do not have the their own mail servers they use a hosted service which is almost allways shared hence the user names with user@my-domain.com . Is there any way to get around this limitation that has no prupose?

Thank you!