04-16-2009 11:40 AM - edited 03-21-2019 01:02 AM
when I try to upgrade with the cca I get this error. "cannot retrieve CUE version information"
dont know what to do next
im using cca 1.9.1
can anybody help ?
01-04-2017 10:02 AM
What is your cco id and what model do you need? I have some friends at Cisco still that might be able to help.
01-05-2017 12:19 AM
By the way - are you asking others for help only or you tried to search for the software pack by self already ?
Just asking ...
... because package for UC520 as well as UC540 can be found using Google within second ...
12-29-2016 10:19 PM
can anyone help me please? i been trying to reset my un500 to factory defaults, but its asking to download http://www.cisco.com/go/uc500swpk. where can i get the software at?
04-20-2009 04:52 AM
04-20-2009 11:59 AM
Can you please open a TAC case and send me the number? We are trying to formally track this through our Technical Support.
Thanks,
Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.
04-21-2009 11:57 AM
I wanted to update the thread here. We have TAC cases opened and are currently investigating what might be causing this. In at least one instance, using CCA 1.8 to upgrade did the trick. In another instance, the problem is with the CUE module.
I will add more comments as we make progress with the cases.
Thanks,
Marcos
04-22-2009 07:35 AM
the tac engineer found the problem..
the unity ip wasnt in the access list, so the cna couldnt read all the voice data
once he fixed that cna could read all voice data, and the upgrade worked as well
06-24-2009 11:41 PM
Hi, I"m having the same issue. Can you tell me what IP to allow into what access list so I can try this resolution?
06-25-2009 06:07 AM
The CUE subnet is 10.1.10.0/30
Thanks,
Marcos
06-29-2009 12:09 AM
Thanks Marcos, any idea on which ACL I need to edit? I currently have the following ACLs applied to the following interfaces:
interface loopback0
ip access-group 101 in
interface BVI1
ip access-group 102 in
interface BVI100
ip access-group 103 in
interface FastEthernet0/0
ip access-group 104 in
interface Integrated-Service-Engine0/0
** No ACL applied
Your help is much appreciated.
Thanks! :)
06-29-2009 06:26 AM
These are all the default ACL's. I don't think your problem is with them, but make sure that all of them allow 10.1.10.0/30.
Can you please include a CCA log while you do the upgrade?
C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\Application_Log_xx
Thanks,
Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide