10-02-2009 08:38 AM - edited 03-21-2019 01:35 AM
I have customer where all of the phones are attached to SR520s at their homes & connect via EZ VPN.
Randomly, they had 1 way audio issues due to EZ VPN and how they were natd by the EZ VPN.
I had to enable the phones to use the UC520 to be a media termination point:
ephone 1
mtp
reset
10-02-2009 07:00 PM
Hi,
For the teleworker sites, did you have split tunneling enabled or was it in full tunnel mode? A screenshot of the EZ-VPN server config on UC520 or whichever device you select as the head-end EZ-VPN server would tell us this.
Can you send the CCA troubleshooting log for both SR520 at remote site and UC520 and head-end?
You can collect this information by using Help > Support Information > Troubleshooting log in CCA. You can unicast this info to tesaka@cisco.com if you prefer.
Rgds,
Tomoo
10-08-2009 11:46 AM
Under troubleshooting, telephony diagnostics, get popup errors when trying to debug phone & voice debugs.
10-08-2009 11:47 AM
Help > Support Information > Troubleshooting log
Says file can't be created
10-08-2009 11:49 AM
Can you look to see if it is created on the desktop? I have had this problem, but the file was actually created.
10-08-2009 11:56 AM
It created in the location I specified...even though it said it didn't.
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