06-08-2013 08:51 AM - edited 03-21-2019 07:26 AM
Hi Everyone,
We are having 2 customers who are facing this problem on 2 differenct model one is UC560 and another one is UC540.
This is happening with almost all the ports that when ever we are making a call the voice ports hangs showing no dsp and it hangs in that state until we
issue the shut & no shut the ports.
This is now becoming really annoying why this thing is happening repeatedly.
i have attached the configuration, show dsp-group all, show voice-call status and show voice port summary outputs.
Any help will be really appreciated.
06-08-2013 09:38 AM
Update IOS and check again.
06-09-2013 11:57 PM
Hi Paolo,
We are already on the latest software pack for this device with 8.6.1
What else can we try, Please let me know if you need anymore debugs for this.
06-10-2013 12:01 AM
You will then need to contact Cisco TAC.
06-10-2013 12:04 AM
the smartnet for this device has already expired.
We do not have other option than support community i guess
06-10-2013 12:13 AM
mohd abdul malik wrote:
the smartnet for this device has already expired.
We do not have other option than support community i guess
It's customer choice to renew contracts or not, but don't expect freely contributed forums to fix Cisco bugs or serious issues.
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