Hey experts,   I have been using TCL script since 4-5 years now. The script is its-CISCO.2.0.1.0.tcl which used to work fine on the 2900 series router. I used this script on 4000 series router and the script is not working as it used to work on the 2900 router.   There are two issues happening: a. W henever somebody calls in and dials an extension the call goes to the extension and when the call is not answered by the extension the call should get dropped instead script sends the call on to the operator extension.   b. Another worst case is happening when the extension rings for an extended period of time and the caller drops the call the FXO port goes ON-HOOK and after 15-20 secs the script automatically generates a call to the operator extension when the call is answered it just give busy tone.   What is the expected behaviour is, the Call should transfer to the operator only when "Zero" is dialled and it should not go to the operator in any of the above scenario.   Need help to resolve this. Thanks. ... View more

Hi,   We will be deploying Cisco umbrella for one of the Schools. I would like to know if we can block things based on keywords using cisco umbrella?? As it was seen although the other firewall was doing URL filtering and enabled safe search on google but when a dirty keyword was given on google search and checked in images it would show 1 or 2 dirty images that school children would share giving a hard time for school management. Thanks. ... View more

Hi all the Pro's,   We have a customer who's got a Cucm ver 11.5.x and Cuc ver 11.5.x. They have been using Verba for call recording. Now as per the Rules from the Govt all the Financial instituttions must Record calls and declare they are recording calls. The customer has DID/DOD and they want to play the message "Your Call Will be Recorded" for all the incoming calls. I have figured out how to play this on the Auto Attendant but I need suggestions for the playing of this Audio on Incoming calls. Thanks for your support. ... View more