About mohd abdul malik

mohd abdul malik · 10-06-2018

Hi, I have completed the script where now customer request to add wait time or queue position announcement to the caller. It would be great if somebody can guide me what to add in script to accomodate the queue position or wait time announcement. T...

mohd abdul malik · 08-12-2018

Hey experts, I have been using TCL script since 4-5 years now. The script is its-CISCO.2.0.1.0.tcl which used to work fine on the 2900 series router. I used this script on 4000 series router and the script is not working as it used to work on the 2...

mohd abdul malik · 05-29-2018

Hi, We will be deploying Cisco umbrella for one of the Schools. I would like to know if we can block things based on keywords using cisco umbrella?? As it was seen although the other firewall was doing URL filtering and enabled safe search on googl...

mohd abdul malik · 02-05-2018

Hi Experts, We have a requirement from one of our customers that since they are a financial institution it is necessary for them to declare that the call is being recorded. Earlier they asked us to play the message "Your call is being recorded for ...

mohd abdul malik · 11-05-2017

Hi all the Pro's, We have a customer who's got a Cucm ver 11.5.x and Cuc ver 11.5.x. They have been using Verba for call recording. Now as per the Rules from the Govt all the Financial instituttions must Record calls and declare they are recording ...

mohd abdul malik · 02-04-2019

I used that as well but it did not help as the call would come in and youdial an extension if the extension does not answer then the call goes tothe operator and if the call is not answered and disconnected by the callerthe call keeps on ringing with...

mohd abdul malik · 12-31-2018

The case was resolved with the help of Cisco Tac. Actually, there was a TCL script running in the background which was being hit and was creating this issue. Later Cisco Tac helped me identify the issue, removed the TCL script and everything was work...

mohd abdul malik · 08-13-2018

The issue with 3.0 is that the customer does not wants to ask first dial 1to dial an extension. He wants it to keep simple and the greeting will belike welcome to xyz co. Please dial the required extension or zero foroperator.Thanks.

mohd abdul malik · 08-13-2018

Hi Nipun,Thanks for your reply.I got all those scripts 2.0.1, 2.0.3 and app-b-acd-aa-3.0.0.5 all fromCisco Tac.Only thing is 2.0.1 script used to work fine on the 2900 series routers butnot working in similar fashion on the 4000 series routers.If you...

mohd abdul malik · 11-05-2017

Hi, Thanks, Mohammed and Jaimie for your suggestions. I am thinking of a way to make it work but this would be for every extension as you people proposed. Since the customer has SIP Trunk with DID lines I will try to do it this way: 1. let's say the ...

Member Since	‎01-24-2012 04:08 AM
Date Last Visited	‎04-13-2023 04:27 AM
Posts	155
Total Helpful Votes Received	37

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Queue status/wait time announcement

TCL script not working as expected

blocking key workds on cisco umbrella

Playing message for outgoing calls

Play message before sending call to IP Phone

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Re: Calls to CUE AA 9.0 does not disconnect

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Re: TCL script not working as expected

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