Unable to use "Dial" from the call history

[Eric Brien]

Hi,

I would like to use the "Dial" button when looking at my missed call on the Call History but somehow all numbers has a "+1" in front of the 10 digits phone number.

All of them are in my local area codes. I tried to modify the Dial plan but without success.

I'm using a SPA514G with the latest firmware (7.6.2) without Cisco CallManager (Home office IP Phone).

Thanks!

[Brandon Buffin]

One option is to use a translation pattern to modify the inbound caller ID. See the link below which gives an example of adding a prefix to inbound calls. The same concept can be used to strip +1 and add a prefix if necessary.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/68223-digit2.html

Brandon

[Eric Brien]

Thanks Brandon for this quick answer,

I should be more specific in my original post. I'm not using CallManager. This if a Home office IP phone.

[Vivek Batra]

In that case, your question will be relevant to below forum;

https://supportforums.cisco.com/community/5861/atas-gateways-and-accessories

- Vivek