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mattfuerst
Beginner

XML API - Any Value? How to access?

Hi all,

I'm aware of what I am calling the "test" XML harness that is available on our UC 560. IE: http://ip.add.re.ss/xml-test.html .

We have a few questions, for example, using the B-ACD reporting, we can get the basic details on the activity in our call center. However, the B-ACD only gives us the unique ID for the skillset (and unique ID for each agent). We were hoping we could use the XML API to interrogate the system and get a "human readable" name for skillset ID 50.

Is that possible? Is there other value in the XML API? Is there a document describing how to use the XML API?

Thanks much!

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paolo bevilacqua
Hall of Fame Master

I don't think you can use thet XML API for B-ACD reports.

For the purpouse, you can only elaborate the B-ACD statistics files

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