anyconnect 4.9 install failed

[LeoLiu]

I got the error when install anyconnect 4.9 on Windows 10 20H2..... 

Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA

[marce1000]

           - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtn42958

    Although not a complete match ,  check if the info in the bug-report can be useful.

 M.

[stsargen]

Do you have any logs that you can provide?  If the driver install is failing the reason would be in the setupapi.dev.log file located in C:\Windows\INF

[Frank2022]

Hi, Stsargen

Good afternoon. I am Frank. Nice to see you in the forum. My system is windows 10. I had a similar problem that is unsuccessful about Cisco anyconnect secure mobility client. Can you help me? attachement is my install information that is from \windows\INF. Thank you. Frank.life.channel@gmail.com is my e-mail. If you have some solutions, please contact me. Thank you.

[staranov]

>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - VPNVA]
>>> Section start 2021/10/05 08:31:09.143
cmd: "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe" -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA
ndv: INF path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\NET\0000}
ndv: Search options: 0x00000080
ndv: Searching single INF 'C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnva-6.inf'
dvi: {Build Driver List} 08:31:09.175
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: ?
sig: {_VERIFY_FILE_SIGNATURE} 08:31:09.182
sig: Key = vpnva-6.inf
sig: FilePath = c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
sig: Catalog = c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.cat
! sig: Verifying file against specific (valid) catalog failed.
! sig: Error 0x800b010c: A certificate was explicitly revoked by its issuer.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b010c)} 08:31:09.319
sig: {_VERIFY_FILE_SIGNATURE} 08:31:09.322
sig: Key = vpnva-6.inf
sig: FilePath = c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
sig: Catalog = c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.cat
! sig: Verifying file against specific Authenticode(tm) catalog failed.
! sig: Error 0x800b010c: A certificate was explicitly revoked by its issuer.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b010c)} 08:31:09.332
dvi: Created Driver Node:
dvi: HardwareID - vpnva
dvi: InfName - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
dvi: DevDesc - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
dvi: Section - Cisco.ndi.NTamd64
dvi: Rank - 0x80ff0000
dvi: Signer Score - Not digitally signed
dvi: DrvDate - 05/01/2019
dvi: Version - 4.7.3045.0
dvi: {Build Driver List - exit(0x00000000)} 08:31:09.339
dvi: {DIF_SELECTBESTCOMPATDRV} 08:31:09.340
dvi: Default installer: Enter 08:31:09.341
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
dvi: InfFile - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
dvi: Section - Cisco.ndi.NTamd64
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 08:31:09.348
ndv: Force Installing Driver:
ndv: Inf Name - vpnva-6.inf
ndv: Driver Date - 05/01/2019
ndv: Driver Version - 4.7.3045.0
sto: {Setup Import Driver Package: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 08:31:09.353
inf: Provider: Cisco Systems
inf: Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Driver Version: 05/01/2019,4.7.03045
inf: Catalog File: vpnva-6.cat
ump: Import flags: 0x00000009
pol: {Driver package policy check} 08:31:09.802
pol: {Driver package policy check - exit(0x00000000)} 08:31:09.803
sto: {Stage Driver Package: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 08:31:09.804
inf: {Query Configurability: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 08:31:09.809
inf: Driver package 'vpnva-6.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 08:31:09.812
flq: {FILE_QUEUE_COMMIT} 08:31:09.813
flq: Copying 'c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva64-6.sys' to 'C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva64-6.sys'.
flq: Copying 'c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva-6.cat'.
flq: Copying 'c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva-6.inf'.
flq: {FILE_QUEUE_COMMIT - exit(0x00000000)} 08:31:09.852
sto: {DRIVERSTORE IMPORT VALIDATE} 08:31:09.855
sig: Driver package catalog is valid.
sig: {_VERIFY_FILE_SIGNATURE} 08:31:09.933
sig: Key = vpnva-6.inf
sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva-6.inf
sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva-6.cat
! sig: Verifying file against specific (valid) catalog failed.
! sig: Error 0x800b010c: A certificate was explicitly revoked by its issuer.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b010c)} 08:31:09.945
sig: {_VERIFY_FILE_SIGNATURE} 08:31:09.951
sig: Key = vpnva-6.inf
sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva-6.inf
sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{905648df-b651-fe4d-a466-b36553fc177e}\vpnva-6.cat
! sig: Verifying file against specific Authenticode(tm) catalog failed.
! sig: Error 0x800b010c: A certificate was explicitly revoked by its issuer.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b010c)} 08:31:09.961
!!! sig: An unexpected error occurred while validating driver package. Catalog = vpnva-6.cat, Error = 0x800B010C
!!! sig: Driver package is considered unsigned, and Code Integrity is enforced.
!!! sig: Driver package failed signature validation. Error = 0xE0000247
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0xe0000247)} 08:31:09.964
!!! sig: Driver package failed signature verification. Error = 0xE0000247
!!! sto: Failed to import driver package into Driver Store. Error = 0xE0000247
sto: {Stage Driver Package: exit(0xe0000247)} 08:31:09.969
sto: {Setup Import Driver Package - exit (0xe0000247)} 08:31:09.973
!!! ndv: Driver package import failed for device.
!!! ndv: Error 0xe0000247: A problem was encountered while attempting to add the driver to the store.
ndv: Installing NULL driver.
ump: {Plug and Play Service: Device Install for ROOT\NET\0000}
! dvi: Installing NULL driver!
dvi: {Core Device Install} 08:31:10.001
dvi: {Configure Device - ROOT\NET\0000} 08:31:10.001
dvi: Device Status: 0x01802001
dvi: Parent Device: HTREE\ROOT\0
dvi: Install Device: Configuring device. 08:31:10.004
dvi: Configuration: null
dvi: Install Device: Configuring device completed. 08:31:10.006
dvi: Device Status: 0x01802401 [0x1c - 0xc0000490]
dvi: Install Device: Starting device 'ROOT\NET\0000'. 08:31:10.008
dvi: Install Device: Starting device completed. 08:31:10.014
! dvi: Device not started (unknown reason): Device has no problem.
dvi: {Configure Device - exit(0x00000000)} 08:31:10.015
dvi: {Core Device Install - exit(0x00000000)} 08:31:10.016
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(e0000247)}
!!! ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0xe0000247
<<< Section end 2021/10/05 08:31:10.032
<<< [Exit status: FAILURE(0xe0000247)]