10-23-2012 03:05 PM - edited 02-21-2020 06:25 PM
We are seeing an install problem with the AnyConnect Secure Mobility Client under Windows 7. The installer stalls after a minute or so then reports:
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
There has been no other install issue on these machines and we have reinstalled Windows 7 to insure that the Installer is robust.
10-23-2012 05:59 PM
How are you deploying? Pre-deployment using the installer in the ISO file (anyconnect-win-3.1.01065-pre-deploy-k9.iso) or via a pkg file (anyconnect-win-3.1.01065-k9.pkg) from the ASA?
I've used both successfully on Windows 7 clients.
10-23-2012 06:36 PM
Just running the downloadable exe on a local machine. Any thoughts on a workaround?
10-23-2012 08:35 PM
Which file are you using specifically? The current AnyConnect pre-deploy file for VPN clients is not an .exe - it is an .msi file:
...which is extracted from the .iso (anyconnect-win-3.1.01065-pre-deploy-k9.iso) available for download from Cisco.com here.
10-24-2012 01:58 PM
Yes, sorry. We have that MSI file - it also hangs up right after reporting "installing services" then backs out and quits. Same message as with the earlier 3.0. Very frustrating.
Please let me know if you have any other suggestions.
10-24-2012 02:05 PM
Do you disable any FW / AV during this test?
Are you doing it as an Administrator?
How many computers experience the issue? Same configuration?
What if you try through the WebVPN portal?
Please try the silent installation:
"msiexec /i specific_AnyConnect.msi /norestart /quiet /lvx* install-log.txt"
Let us know.
Please rate any helpful posts
11-06-2012 09:33 AM
I am also having this same issue since upgrading from XP to Win7 and the quiet install isn't working.
anyconnect-win-3.0.5080-web-deploy-k9.exe is the stand alone I download after the web-based install fails.
11-19-2012 11:03 AM
Experiencing the same issue here. Running Windows 7 x64 and am an administrator. I have checked the registry for the RunOnce key and confirmed it is there. I have also tried running the installer silently with the same result.
Trying to install 3.0.5080 msi.
04-10-2013 04:31 AM
Same problem here on Windows 8 with anyconnect-win-3.1.02026-pre-deploy-k9.msi.
I ran "msiexec /i anyconnect-win-3.1.02026-pre-deploy-k9.msi /norestart /quiet /lvx* install-log.txt"
The results can be found here: http://devgem.be/install-log.txt
Any help is appreciated.
12-08-2017 11:15 AM
11-19-2012 11:48 AM
I ran into a similar issue installing anyconnect 2.5 a while back and installing it with a NOISNTALLACTIVEX=1 at a CMD line resolved it. Perhaps this will work for 3.0 as well
msiexec /i anyconnect-win-x.x.x-pre-deploy-k9.msi NOINSTALLACTIVEX=1
04-22-2013 12:00 PM
Has anyone resolved this issue.. seems i can install 2.5 versions but every newer vers 3.0 and up Fails at the same Point.
05-23-2013 09:01 PM
Even i get the same error messge. kindly suggest and help.
06-05-2013 05:33 AM
Team - I have been having the same issue of not being able to install on Windows 7. It gives the same install error. Any final resolution? Thank you
11-06-2013 01:46 PM
I am experiencing the same problem, and have tried the following options:
But none of them worked
As a workaround, I manually downloaded anyconnect-win-3.1.04072-pre-deploy-k9.iso from Cisco and the install was successful. However, it seems that not all of the ASAs are configured to allow this version, just older versions
Has anybody found a solution yet?
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