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Member since ‎01-17-2008

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Dear Team  - is there any special set up for  UCCX 8 IP Phone Agent - Monitoring and Recording from CSD? We agents that log in to the phone. With CAD I understand end point monitoring. How does monitoring work for an agent using the IPPA? In the desk...
Team - if one needs to change the codec from G711 to G729 in high availability is that a simple change in the system parameters on each server? Should one convert the prompts also and if so what is the best tool? Are there any restarts resets of cti ...
Team - based on utils uccx dump packets has anyone confirmed if audio traffic is indeed marked EF by the UCCX - does UCCX has any choice in this? Thank you.
Team - we have a customer going from UCCE 7.0 to 8. There is no SQL server. The PG and CAD   are on the same hardware server. We have separate servers for PG/CAD. Per install document we may need to go from 7.0 to 7.2 and then to 8.0. Will the CAD cl...
Team - customer gets a shared line error message if they login to IPPA after successfully logging into EM.We have one line phone for agents. Hard phone profile has the IPCC extension defined but not any primary.The user device profile has that same e...
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Member Since ‎01-17-2008 05:13 AM
Date Last Visited ‎08-15-2023 07:58 AM
Posts 93