Cisco AnyConnect on Windows 10, new issue - Could not connect to server. Pleaser verify internet connectivity.

[SimonWilliams415]

Hi

We have been using Cisco AnyConnect 3.1.14018 without any issues on all of our PCs until the newest batch we're configuring. I have verified:

- we have internet connectivity

- the firewall allows it

- Windows Defender allows it

- all Windows patches have been applied

- disabling IPv6

We have followed exactly the same procedure as the 40+ previous Windows installations that are working without issue. 

Does anyone have any suggestions on what else to troubleshoot?

[Francesco Molino]

Hi

Are you trying to connect using an anyconnect profile or typing manually the fqdn of your asa?

Can you try accessing the url using Firefox or other Internet browser?

[SimonWilliams415]

Thanks for the suggestion. 

Yes, I can hit the site using a browser no problem. 

[SimonWilliams415 · Accepted solution]

I downloaded 4.7.02036 and that seems to work. Not sure why 3.1.14081 works on all the other Windows 10 machines but at least I have a solution.

Thanks.