05-24-2020 10:17 AM
Hi,
I got this error when trying to install version 4.7.04056. The old version is 4.2....
Error 1714. The older version of Cisco AnyConnect Secure Mobility Client cannot be removed.
Thanks.
Solved! Go to Solution.
05-25-2020 09:34 AM
05-24-2020 10:37 AM
05-25-2020 07:02 AM
05-25-2020 09:34 AM
06-24-2021 02:25 PM
Hello,
I am currently upgrading the Cisco AnyConnect client from 4.9.05042 to 4.10.01075. We are using the ASA to push the software down to the clients. When the user connects to the computer, the AnyConnect software is pushed down successfully but it fails during the installation process.
After the installation fails we tried to re-install the software manually but it kept failing to install. I followed the propose solution on the thread and I was able to install the software successfully.
My question, is the problem still happening? I mean, the problem got fixed by deleting the registry keys but on the next upgrade did it happen again?
Thanks,
Martin
10-30-2023 06:10 AM
Per today the issue remains.
Delete the keyHKEY_CLASSES_ROOT\Installer\Products for anyconnect and install the file.
Version we had issues was Cisco-Secure-Clientwin-5.0.05040
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