Problems in connecting to VPN: Internal Error

[santosb]

Hi

I have not been able to connect to VPN through cisco anyconnect mobility client since Wednesday afternoon. I was able to use even on Wednesday morning but it stopped working suddenly in the afternoon. I have a Mac and a sophos antivirus installed. Every time I try to connect the system scans states that I am compliant, and I think it gets to connects for like a second before starting to disconnect automatically and this message comes up:

The secure gateway has terminated the VPN connection.

The following message was received from the secure gateway: Internal Error

I have tried to connect on a windows computer with different antivirus but the same message comes up.

I would really appreciate if anyone could share any thoughts/ideas on this. 

Many thanks

[marce1000]

 - Looks like a problem with the secure gateway ; examine it's vpn l(access) logs , perhaps more info can be found.

 M.

[santosb]

Hi M,

Thank you very much for your reply.

How would I check that? Sorry my knowledge on this is very basic. 

Is this the logs you were talking about?

06/04/2019

    10:06:34    Ready to connect.

    10:06:34    Contacting QVH-VPN.

    10:06:45    Connection attempt has failed.

    10:06:49    No valid certificates available for authentication.

    10:07:04    User credentials entered.

    10:07:06    User accepted banner.

    10:07:35    Disconnect in progress, please wait...

    10:07:37    The secure gateway has terminated the VPN connection.

The following message was received from the secure gateway: Internal Error

[marce1000]

 - That is a client side log ; I mean looking at the vpn server , and check it's error logs (w.r.t) vpn services.

 M.