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Unable to connect to VPN after Windows 10 Pro 1607 upgrade

lasitha
Level 1
Level 1

Hi,

After upgrading to Windows 10 Pro 1607, I am not able to use the VPN client to connect to corporate network. I am using "Cisco AnyConnect Secure Mobility Client" version 4.4.02034. It worked find before the upgrade.

Any ideas how to resolve this ?. I tried a few times and it was the same result each time. VPN log is given below.

Thanks

VPN connection log:

9:03:49 AM Ready to connect.
9:22:21 AM Contacting xxx.xxxx.com.
9:22:29 AM User credentials entered.
9:22:30 AM Please respond to banner.
9:22:31 AM User accepted banner.
9:22:31 AM Establishing VPN session...
9:22:31 AM The AnyConnect Downloader is performing update checks...
9:22:31 AM Checking for profile updates...
9:22:31 AM Checking for product updates...
9:22:31 AM Checking for customization updates...
9:22:31 AM Performing any required updates...
9:22:31 AM The AnyConnect Downloader updates have been completed.
9:22:31 AM Establishing VPN session...
9:22:31 AM Establishing VPN - Initiating connection...
9:22:32 AM Establishing VPN - Examining system...
9:22:32 AM Establishing VPN - Activating VPN adapter...
9:22:39 AM Establishing VPN - Configuring system...
9:22:39 AM Disconnect in progress, please wait...
9:22:40 AM The VPN connection was terminated due to the loss of the network interface used for the VPN connection.
9:22:40 AM AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.
9:22:40 AM Ready to connect.

3 Replies 3

j.house
Level 4
Level 4

Did you get this resolved?  I am seeing the same issue on a few machines.

I had to re-install to get back to the previous version of Windows. I couldn't get VPN client software to work with Windows 1607.

A simple solution for Cisco Anyconnect Secure Mobility Client issue is to click on the menu icon near Network and check "Connect only to Current Network". This will allow the connection to stay in the specified/desired Wifi and will stop from fluctuating to "wired" connection. (Cisco version :4.4.03034 System : Windows 10 version 1709)

PFB the picture for reference :

 solution.png