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Unable to install Cisco Anyconnect

Sermoz manuelos
Level 1
Level 1

‎12-12-2019 08:05 AM - edited ‎02-21-2020 09:49 PM

Hi,

I get the following error and im unable to install cisco anyconnect.

It installs but on the end of the proccess the installer deletes all the programs intalled by cisco anyconnect. On the event vwr i have the following error:

 

Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA

 

Tnx for help!

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stsargen
Cisco Employee
Cisco Employee

‎12-12-2019 08:59 AM - edited ‎12-12-2019 09:00 AM

Take a look at C:\Windows\INF\setupapi.dev.log file and search for and error 1460 installing the VPNVA

"Timed out waiting for device post-install to complete"

If you see this error you are hitting CSCvb59209

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb59209/?rfs=iqvred

 

You will need to open a case with Cisco TAC to obtain the Microsoft tool to fix this issue.

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