vpn not connecting

[suthomas1]

One of the client is getting following error when trying anyconnect.

They are connected to an external broadband connection.

"connection attempt has timed out.Please verify internet"

Any help on this will be helpful. Thanks.

[Dennis Mink]

are other clients able to connect sucessfully, to the same IP/hostname?

what product is this terminating on ? ASA?

have you got the anyconnect client logs?

cheers

[suthomas1]

this is only single user.

it is an asa 5520, where to look for anyconnect logs?

[Dennis Mink]

run a debug webvpn anyconnect 255 on the asa and let user attempt to connect.

add output to post, so we can analyse/

the client itself contains a connection log as well.

[GioGonza · Accepted solution]

Hello @suthomas1,

I would suggest to get the DART for the machine since the problem is only one PC, I think the tshoot should be focused on the PC, here is the link for the DART: https://community.cisco.com/t5/security-documents/how-to-collect-the-dart-bundle-for-anyconnect/ta-p/3156025

Upload the file and we can check what is the problem. 

HTH

Gio