Connection refused through HTTP and SSH - WSA

[jota_pe]

Hi there!

I have been experiencing a login problem with my WSA. Services are okay but I cannot access it through HTTP or SSH. I am getting the following message:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2011.01.12 14:15:36 =~=~=~=~=~=~=~=~=~=~=~=
admin
Using keyboard-interactive authentication.
Password:
Last login: Wed Jan 12 14:14:48 2011 from XXX.XXX.XX.XXCopyright (c) 2001-2010, Cisco Systems, Inc.

AsyncOS 7.0.0 for Web build 819

Welcome to the IronPort S160 Web Security Appliance

Traceback (most recent call last):
  File "/usr/build/iproot/ap/ipoe/ipoe/bootstrap.py", line 52, in <module>
  File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 128, in _run_module_as_main
    "__main__", fname, loader, pkg_name)
  File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 34, in _run_code
    exec code in run_globals
  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 414, in <module>
  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/external_auth/__init__.py", line 188, in initialize
   
  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/external_auth/__init__.py", line 98, in _setup_old_authentication
   
  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/command_clientpy", line 674, in quick_read_var
  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/command_client.py", line 133, in connect
Commandment.CommunicationError: <hostname ommited>: Network communication error: Connection refused

Has anybody seen it before ?

Thanks in advance,

João Paulo

[jota_pe]

I reloaded the WSA applaince and it stopped working. It is up but no traffic. I cannot get access via HTTP, SSH and Console. Opened a TAC and the engineer requested to replace the applaince. I did a interface test thru the "enablediag" and I was able to ssh the applaince but got the same error.

[jowolfer]

Joao,

As you discovered, this type of error is VERY bad. Sometimes you can get in via the serial console and run the "reload" command in order to wipe the WSA back to factory defaults. Usually in this case, you will have to replace the unit with an RMA.

Cheers,

Josh

[Oscar Grande]

I have two WSA and everytime that I need to list the authenticated user I got the same message and both WSA closed the ssh connection!!!

AsyncOS 7.5.0 for Web build 833

Traceback (most recent call last):

  File "/usr/build/iproot/ap/ipoe/ipoe/bootstrap.py", line 55, in

  File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 128, in _run_module_as_main

    "__main__", fname, loader, pkg_name)

  File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 34, in _run_code

    exec code in run_globals

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 36286, in

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 25698, in main

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 616, in command_loop

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 32824, in do_command

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 33064, in main_input_run

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 32837, in run_func

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 14032, in authcache

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 33064, in main_input_run

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 32837, in run_func

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 14142, in _authcache_list

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 31120, in paginate

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 499, in _print

UnicodeEncodeError: 'ascii' codec can't encode character u'\xf1' in position 10: ordinal not in range(128)

[Christian Rahl]

Like stated above. You will need to open a tac case as this will most likely result in a RMA.

Christian Rahl

[Doctor Death]

Hello Friend
I had the same problem with C150
Did you succeed in defeating it?

[Ignatius T. Mpando]

Dear Joao Pauulo Pinheiro,

I am facing the same problem with my Cisco IronPort S170. May you please advise how you solved the problem. I am able to access the terminal but it does not allow me to type in anything. See output below:

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

AsyncOS 7.5.0 for Web build 826

Welcome to the Cisco IronPort S170 Web Security Appliance

Traceback (most recent call last):

  File "/usr/build/iproot/ap/ipoe/ipoe/bootstrap.py", line 55, in

  File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 128, in _run_module_as_main

    "__main__", fname, loader, pkg_name)

  File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 34, in _run_code

    exec code in run_globals

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 426, in

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/external_auth/__init__.py", line 212, in initialize

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/external_auth/__init__.py", line 118, in _setup_old_authentication

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/command_client.py", line 674, in quick_read_var

  File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/command_client.py", line 133, in connect

Commandment.CommunicationError: ironport.test.co.zw: Network communication error: Connection refused

AsyncOS ironport.test.co.zw (cuad0)

login:

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Regards,

Ignatius T. Mpando