GUI login not working in WSA

[hashimwajid1]

Hi

i am having issue with WSA web login as i am not able to login when i enter username/password. it actually get struck there. i came across on same issue for ESA on this link https://community.cisco.com/t5/email-security/chrome-60-won-t-login-to-esa-web-ui/td-p/3095793 and found the below solution for ESA https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/211583-Cisco-ESA-WSA-SMA-Login-Workaround.html

however when i used the same workaround for WSA it work for login but i cannot click on any tab as it keep open Scripted page instead of desired page.

i used Chrome/Mozilla but not able to find the workaround for WSA. is there any way i can get same Extension for WSA as well as its provided by Cisco for ESA.

Thanks

[Sheraz.Salim]

I had a similar issue. i was able to login to cli on wsa as our root credential where username admin password Iwd654()  this above password is for cli and GUI. it works on CLI but also work on GUI. but suddenly it stop work for GUI.

i try different browser firefox, chrome none work. at the end internet explore do the job it work on internet explore try this method

[balaji.bandi · Accepted solution]

IE is the only solution, But if you can contact TAC, they make some changes for you to work on chrome.

[hashimwajid1]

Hi 

why Cisco did not provide workaround for WSA if they already provided ESA Workaround (Tempermonkey extension). 

is there any way by rebooting the WSA this can be solved or something else. even we tried IE but that didn't work

[Handy Putra]

Hi,

This is issue is tracked in defect CSCvf51310 WSA - Unable To Log Into AsyncOS Using Google Chrome - Version 60.0.3112.78 Or Newer.

However this issue has been resolved on below versions and above:

9.1.3 and above

10.5.2 and above

10.1.3 and above

11.5 and above

Would recommend to upgrade to those newer versions that contains permanent fix for it.

The temporary workaround is to contact TAC for TAC to install the fix script to the appliance from backend, however this is only temporary workaround as when you upgrade or reboot the appliance the script is wiped out and need to be re-initiated again from backend.

Regards

Handy Putra