Ironport Failing to Update.

[Rajan R]

We have a S360 running 7.1.1 and we are not able to update the Anti-Malware Engine. When we press "Update Now" it tries to connect to the server and says no update available. Any clues on whats going on ?

Thanks

VR

[Valter Da Costa]

Hi Varadarajan,

The GA version of AsyncOS for WSA is 7.5.2-118. You are running 7.1.1 so I would recommend you to upgrade to GA version.

You can find GA info at:

http://www.cisco.com/web/services/acquisitions/ironport.html

Is your WSA directing accessing the Internet? I am asking because you could be having the traffic from WSA to another proxy/filter. In order to get updates, I would also recommend you to review the traffic from the WSA to the Internet, to make sure the device can reach the update servers.

A packet capture may help.

For this type of issue, I would recommend opening a TAC case.

I hope this helps.

Regards,

Valter