02-10-2021 06:58 AM
Hi all,
After any input you can offer on an issue we've recently been having. Our S690's have been upgraded to v12.x and we're now seeing users complaining about websites taking tens of seconds, if not minutes to load, with some failing to resolve at all. Oddly though, if you then hit refresh the site renders ok.
The appliances themselves are not being pushed very hard, e.g.
CPU: 5%
RAM: 26%
Disk: 70%
I'm reluctant to roll back, so will look to raise a TAC, but would be interested in any views you have / checks or tests that I can do to pinpoint any potential problems.
Thanks.
02-10-2021 07:14 AM
Do you have authentication with AD for the users ? is your DNS resoltuin is good.
go to command level >displayalerts (what you see)
can you tell me what exact verison 12.XX ( we need XX correctly)
02-10-2021 07:29 AM
Hi, BB.
Yes, we utilise AD for user authentication and DNS resolutions looks to be stable - although we have seen issues in the past with it, but that's a different story.
Would the alerts under "displayalerts" stay post any issue? I only see some SIEM solution errors at present.
Thanks.
02-10-2021 07:30 AM
what is the full version, there authentication surrogate bug we see as per my experience.
02-10-2021 07:35 AM
Hi, BB.
Sorry, but I'd rather not divulge the full code version into the public domain.
What's the surrogate bug you mention?
Thanks.
02-10-2021 07:22 AM
02-10-2021 07:30 AM
Hi, Ken
Thanks for the link. It appears to have picked up a little now, but suspect it will manifest itself again, therefore I'll look to restart that service and see how it affects things.
Thanks.
02-11-2021 08:15 AM
Did you first experience this on February 10th? I did with 11.8.0 and TAC let me know this morning about the bug above so I am upgrading to 11.8.3. I tried to upgrade to 12.0.2 in December and had multiple issues and had to rebuild one WSA. TAC then told me to hold off on upgrading to 12.0.2 for some other bugs.
02-11-2021 08:30 AM - edited 02-11-2021 08:49 AM
Hi, dkorell
We began experiencing the issue yesterday, so yes, Feb 10.
We are in the process of moving a test appliance to a different version to see if that stabilises things.
It's really is disappointing that such bugs exist - I wonder what UAT Cisco actually do, as from the outside it seems they just push their code and let the customer find the bugs for them....
02-11-2021 09:06 AM
02-11-2021 10:29 AM
Hi, Ken
That could be really useful, if it's not too much trouble.
I am UK based if that makes any difference.
02-12-2021 02:57 PM
I sent you a direct message.
02-11-2021 11:57 AM
That bug is reported as fixed in 12.5.1-043
My VMs got provisioned for it today.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide