Can't ping - no icon visible

[andrcole]

When I select a colleague, the icons to call them are available but not the one to send them a message.  when I click on their name, nothing happens.  Therefore I can't contact them other than to call... how can this be fixed? 

[dtibbe]

Do both of you have a messaging license assigned? As you know, one may disable messaging per user..

[andrcole]

I can message the individual on my mobile but not my desktop so it is not a matter of the individual disabling messaging.

[dtibbe]

Unfortunately, I currently do not have access to a CH to verify..

The help article https://help.webex.com/n0pxtb8/ just mentions the Webex app, not mobiles.. I would assume that they should have the features removed, but won't bet on that..

[dtibbe]

What does CScan say for those users if they run it from home?

https://cscan.webex.com/

[andrcole]

Not that kind of ping… I mean send a message. Don’t see that icon and when I search for someone’s name, although they come up, I can’t select them and send them a message

[dtibbe]

My reply with CScan was intended for another thread, ignore it