07-01-2020 12:03 PM
Afternoon everyone!
Our company recently received this Cisco Quadcam unit with a Touch 10 tablet. We figured setup would be the same compared to the Cisco Webex Room Kit that we have at our other locations but it seems to be requesting on the camera a Codec.
Right now the camera is displaying on our TV: Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.
Now we don't have a Cisco Codec on our network. Do we actually need it for the Quadcams or can you set it up without it? Also if a Codec is needed does it allow multiple Quadcams to be on the same Codec or do we need a different one per Quadcam unit?
07-02-2020 05:21 AM
07-07-2020 09:27 AM
I'm pretty sure our other kits are room kit plus. All we had to do was plug them into our network and register them to our account to set them up. once the touch 10's had the 16 digit code and the camera tied to them there was no issues. The kits we have installed currently are ones that came with a single camera, Pictured here: https://www.cisco.com/c/en/us/support/collaboration-endpoints/spark-room-kit/model.html
If we attach two cameras to the Codecs will we be able to use them separately in different room meetings or can you only use them together?
07-07-2020 10:34 AM
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