Community Ask me Anything: How to Use Webex Meetings

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This topic is a chance to discuss more about  Webex Meetings regarding installation, configuration, implementation, use, and integration with other applications. Learn the best practices to make the most of the tool, as well as the best practices to troubleshoot its common issuess.

This forum event works well as an introduction for those who are not familiar with the tool and have recently started to use it.

To participate in this event, please use the button below to ask your questions

Ask questions from Friday, March 20 to Friday, April 8, 2020

Featured experts

Angelica Hernandez Becerra is a Designated Service Manager in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. She specializes in Webex Teams, Webex Meetings, and Jabber. Before Cisco, she worked for the Trade Commission of Mexico in Toronto, Canada, Promexico and Avaya. Angelica holds a bachelor’s degree in international business and an ITIL foundation v3 certification.

Luis Gomez Rocandio is a Designated Service Manager in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. He specializes in collaboration solutions such as Webex, video devices, and Jabber. He has worked at Cisco for 11 years. Before joining Cisco, he worked at Dell as a Regional Coordinator and at Hewlett Packard in the administrative area. Luis has a bachelor’s degree in business administration and a diploma in business management. He holds Social Selling and Cisco Cloud Fundamentals certifications.

Christian Nuche is a Designated Service Manager and Technical Expert in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. He has 17 years of experience in the IT industry, particularly in collaboration technologies. He has been collaborating with Cisco for 15 years in different Collaboration and Unified Communication teams on diverse roles, which include Tech Lead roles, and he has collaborated in the Plan, Design and Implementation (PDI) team as well. Christian is an author of Cisco.com and Cisco Community technical documents, and he is a Technical Reviewer and Subject Matter Expert for Cisco Certifications.

Angelica, Luis and Christian might not be able to answer each question due to the volume expected during this event.

Remember that you can continue the conversation on the Webex community.

By posting a question on this event you're giving permission to be translated in all languages we have in the community.

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**Helpful votes Encourage Participation! **
Please be sure to rate the Answers to Questions

[Yanli Sun]

Hi,

when I finish a Webex meeting and close the application, I get this error message.  Could you please kindly advise why and what I should do? Many thanks.

[cnuche]

Hi,

You are currently hitting the following defect:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs67770

In order to fix this please uninstall the desktop app and re-install the latest version. This defect is fixed on desktop app 40.1

There is also a removal tool: https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool

Hope this helps,

Christian.

[Musician]

Is there an advanced audio setting that will allow for background sound? Our organization is using Webex Meetings for music lessons and the service often identifies the instrument playing as background and then mutes that sound. Other platforms have a way to improve audio settings for music teaching. We need to be able to have this setting be the default rather than waiting for the software to ask if there is background noise and whether the host wants to allow for it.

[cnuche]

Hi,

If possible, I'd suggest to place an external mic close to the instrument, or even better connect the instrument to the PC and share using the option 'optimize for motion and video' this way you can also play a video, and the audio will be streamed directly from the PC to the attendees.

If those options are not possible then you may select to "Disable noise detection" when prompted to mute your mic due 'background noise detected', see:

https://help.webex.com/en-us/nii1kfeb/Mute-Background-Noise-in-Cisco-Webex-Meetings

Also see the tips and tricks for audio: https://help.webex.com/en-us/nc2bqt1/Tips-and-Tricks-for-Using-Audio-with-Cisco-Webex-Meetings-Suite

Here are some resources for virtual classes / schools / teachers / students / parents:

https://www.webex.com/webexremoteedu.html

As an extra here is an article about a success case for online music education:

https://www.wired.com/brandlab/2018/07/online-music-education-transforming-arts/

Hope this helps.

Christian.

[Musician]

Thanks. I was hoping there was a way to disable noise detection before you even start/or at the start of a meeting. All the instructors need this feature turned off. (Rather than waiting for the platform to prompt for this.)

[Wes Kim]

Is there any difference between a meeting URL that uses "/meet/" vs. "/join/"? We see both used at work, but we can't discern any functional difference.

[cnuche]

Hi,

Both will get you to the same page, Join is legacy but still working.

Regards,

Christian.

[Wes Kim]

Great, thank you!

[FBMac]

Hi, how can i block participants from talking in the middle of webex meeting. I tried muting them but then they just activate their mic and start talking again. Any help will be appreciated.

[cnuche]

Hi,

You may use 'Event Center', on Webex Meetings you can mute all attendees, but they still have the ability to un-mute themselves.

When using the Webex Event Center type meeting you can set the "mute upon entry" feature or "mute all" feature, and the attendees will NOT be able to un-mute themselves, they will have to 'raise hand' or ask on the chat to be un-muted, or you may un-mute an attendee or panellist if you want them to talk. See:

https://help.webex.com/en-us/WBX60224/If-the-Host-Mutes-an-Audio-Line-can-the-Participant-Unmute-their-Line

Regards,

Christian.

[angelihe]

Hi,

Schedule a Webex Event can be a better solution for your needs, you are 100% in control of everything, so you can mute everyone and participants will need to raise hands to talk or, they can type their questions in the Q&A chat, here an article that provides details of what you can do in Webex Event:

https://help.webex.com/ld-7srxjs-CiscoWebexEvents/Webex-Events

A Webex Event can be scheduled as a regular Webex meeting by accessing to Webex classic view:

[FBMac]

Hi,

I wish we have access to events but we are only approved to use meetings. Thank you for the help anyway.

Regards

[elstona]

Hi

We're using our Personal Room more than meetings with a personal account (the free version).  Participants don't see the option to switch to the Grid View Video Layout.  We only see the icon to switch to Full Screen view.  How do we use grid view or is that only an option with paid for plans?  Also, how do we change the default so that participants cannot share their screens?  Again, is this only an option with paid for plans? Thanks.

[Ashish Patel]

Try this? https://help.webex.com/en-us/nk20oui/Full-Screen-Video-Layouts-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events#concept_C0E25B039CA0CAB367B14DD17D1F5FE1

I tried on someone free account yesterday on iPhone and tilted it in portrait mode and saw the participants in grid view.  Have not tried on desktop but should be possible as well.

rgs

ashish

[elstona]

Thanks Ashish.  Your mention of iphones made me check again.  You're right that we do the grid view option if using the desktop app but not if using the web app in browser.  I assume therefore it is a limitation of the web app?

Rgds Mike

[lgomezro]

here the limitations using Web App
https://help.webex.com/en-us/n0rqd8g/Cisco-Webex-Web-App-Known-Issues-and-Limitations

[Jon Ryther]

I appreciate the link to the limitations. What I would like to know is when will the grid view be available on the web only interface to webex? I would also like to see when we can have the ability to adjust the default view, so users can choose the grid view as the default view, can you address when that may be available. 

[wendyS]

hi, we are having a lot of issues when sharing desktop, the participant only sees a blank screen. it seems to be mainly form mac laptops that it is happening from. any help would be appreciated 

[cnuche]

Hi,

What is the site you are having trouble with? Do you have another site on which people can share with no issues? What is the Mac OS version people having trouble to share are using?  What is the Webex Desktop App version people having trouble are using?

[Wes Kim]

We had the same issue for Mac users - one fix to try is to go to

Mac System Preferences > Security & Privacy > Privacy Tab :: and then I think there’s an option for “Screen Recording”, and make sure WebEx Meetings (and/or Teams?) is granted permission.

There are other fixes to try here:

https://help.webex.com/en-us/n0rqd8g/Cisco-Webex-Web-App-Known-Issues-and-Limitations

[MB65]

In the site configuration within the menu “Site-Übersicht” (free translation. “site overview”) the options “bearbeitungsfähiges Benutzerprofil” (free translation: “customizable user profile”) and “E-Mail-Vorlage bearbeiten” (free translation: “edit email template”) are disabled. How can these features be enabled?