11-20-2020 04:25 AM
Starting to see this on a very regular basis where when we go to troubleshoot a meeting we find that some users have the coloured lines indicating the quality while others don't. If we look a little deeper, the ones that show the coloured lines report the version of Webex Meetings/Teams they are on while those that don't have no version information. Is this linked to the version of the installed of Webex they are running? A VPN, any other idea?
Couple of screenshots to try and show what I mean.
Are any other site admins seeing this behavior?
Thanks in advance
Roray
11-20-2020 10:24 AM
Check which client versions the users are running. The Support Matrix and what can be seen in Control Hub Analytics and Troubleshooting are here in the tables
https://help.webex.com/en-us/ni3wlvw/Advanced-Diagnostics-and-Troubleshooting-in-Control-Hub-xa
Thanks
ashish
11-23-2020 02:43 AM
As a site we're on 40.11 due to go to 40.12 later today, we also only started using Webex Meetings this year, Teams we've used a little longer but the users report being on the latest version. According the matrix the versions supported date from June 2019 onwards so I know we're well within those versions.
11-21-2020 07:47 AM
Our site is on 40.11 and for several of the users that are more tech savvy, I have confirmed their client has (auto-)updated to 40.11. Also it is no consistent across users/devices as they may have telemetry data for one meeting, but not the next one.
11-20-2020 06:00 AM
I have this too. Over two different Webex Sites and there is no pattern that I can find and I have users on VPNs, direct, mobile, all sorts and there are times when two users on the exact same devices that I know and connecting the exact same way, one will show stats and the other will not.
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