Deleting a WebEx account in WebEx administration page

[Yangjp715]

Hi all,

Is there any way to delete a WebEx account from WebEx Administration page instead of control hub? Only deactivate account option is available without deleting option. I need to associate the user's email address to a new account.

Thanks.

[Vaijanath Sonvane · Accepted solution]

Hi,

There is no option to delete user under WebEx Administration. Only option you have under is Disable/Deactivate. Under WebEx Control Hub you get option to Delete or Deactivate user.

[Jared Sommerville · Accepted solution]

I did the Webex chat as suggested above and, was told the users could not be deleted only deactivated.

I was then directed to the link below. 

https://help.webex.com/en-us/WBX36439/Can-I-Delete-a-Deactivated-Host-Account

[chathurangaj@kbsl.lk]

Please go to webex.com site and there is chat bot. Ask the live agent from
chat bot. Onec the live agent connected you can give the email address.
Then he or she will delete your account.. i used this method..

[Yangjp715]

I have not found live agent under xxx.webex.com, probably Cisco mode some changes recently.

[Vaijanath Sonvane · Accepted solution]

Hi,

There is no option to delete user under WebEx Administration. Only option you have under is Disable/Deactivate. Under WebEx Control Hub you get option to Delete or Deactivate user.

[alpepate]

So is there a particular reason as to why a full "delete" of inactive account is not possible to do on Site Administration?  I also have a customer that has over 45 inactive users and they want to remove them by completely deleting them.  Does Webex not allow this "delete" option for any particular reasons such as reporting, data retention of meetings?  Please let me know.

Thanks,

Alpesh

[Yangjp715]

Is there a way to link the existing users from Administration to control hub without sending invite?

[Vaijanath Sonvane]

Hi,

It is not possible to link users in WebEx Administration to WebEx Control Hub. You will have to create new users in WebEx Control Hub. Please read this document:

https://help.webex.com/en-us/nj34yk2/Ways-to-Add-and-Manage-Users-in-Cisco-Webex-Control-Hub