We have a Webex customer ( Meetings only, not using teams) who have changed their domain from domain.com to domain1.com.
Is their a documented way to do this?
The users will have the old domain as their email login so that needs to be changed
Do I just add the new domain alongside the old domain? (once new domain is verified etc) For the users
Currently the users are added manually via text file. The plan is to do AD synch. I would like to minimise the disruption so that users in old domain can still work whilst other users are slowly migrated across. There are no room devices so that won't be an issue.
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Thanks for the response Mike.
The customer adopted a trial directly with Cisco so we need to get them over to our control hub.
I agree, it is best to get the domain verifed and claimed first. So changing a domain is not that hard really? I did read somewhere that each user has a unique ID in Webex so that is kept with the user even though the name changes?