Hi There,
You have option to user WebRTC for webex CC agent desktop. I tested with Google chrome and it works well.
Admin configuration: Ensure that the agent has the desktop profile where “Desktop” is enabled.
and When the agent logs in to WxCC Desktop, ensure that the user selects the “Desktop” option on their Station Credential page.
The agent can use the phone icon on the WxCC to make outbound calls and the inbound call will delivered to chrome browser.
Following from the Cisco:
WebRTC support for Webex Contact Center
With the WebRTC support for Agent Desktop, using the Next Generation Media Platform, you'll be able to facilitate your calls directly from your browser with the help of a headset. No more need for external phones or extension numbers. This new feature offers all the current voice functionalities like hold, retrieve, transfer, and conference. Plus, new features like mute, auto-answer, and dial pad have been added to ensure seamless browser-only use. Not only this, a new WebRTC status indicator will show you the current status of the voice service.
Regards,
Shalid
Disclaimer:
Responses are based on personal knowledge and experience. Consider them as guidance. Other members may offer different perspectives or better approaches. No responsibility is assumed for outcomes; discretion is advised.
